Frank & Eileen sells premium casual clothing and accessories online. For order help, contact customer service at [email protected] or call 1-213-623-3031. Support hours are Monday through Friday, 8 a.m. to 4 p.m. PST.
The biggest money-saver in Frank & Eileen's return policy is the $8 handling fee you can avoid if you play it right. The single best move is the exchange option, since you can swap the same item for a different size or color up to two times at no cost within the 30-day window. So when you are unsure about fit, an exchange helps you avoid the handling fee. Plus, given Frank & Eileen's higher price points, getting the fit right on the first swap is where the real savings live.
If you can visit their flagship store in New York City, returning your items in person is the best option. In-store returns do not include the $8 handling fee, so you get to keep the full refund, though this only applies to the NYC store. Bring your original receipt or proof of purchase, and make sure items are unworn and unwashed. To qualify for a refund, returns must be made within 30 days of purchase.
If you cannot travel to the NYC store and you are not a Loyalty Tier customer, you need to use the online return portal. In that case, the $8 handling fee will be deducted from your refund. Loyalty Tier members get free returns, which makes the membership worth it for frequent shoppers.
Protect your refund by using the official return portal to generate a prepaid label. Going rogue with your own shipping label can get your return rejected or delayed for up to six months, and the brand will not cover your shipping costs.
Get 15% off your next full-priced order at Frank & Eileen when you enter the provided promo code at checkout. This offer applies to eligible full-price items before shipping and taxes. It cannot be used on gift cards, donations, shipping fees, or prior purchases, and exclusions may apply. This offer is valid online at frankandeileen.com and in the New York City flagship store, and is subject to change or end without notice. This offer was last verified on September 14, 2026.
New customers only. Sign up for the Frank and Eileen newsletter at the pop-up window or at the bottom of the website to get a 15% off promo code sent to your inbox. We verified in September 2026 that newsletter signup offers are an ongoing promotion for new customers.
Take advantage of savings of up to 70% on qualifying sale items. Select eligible products from the designated sale collection and add them to your cart to receive the advertised discount. The promotion covers participating merchandise included in the sale, with discounted pricing displayed on qualifying products at checkout.
Loyalty tier members can receive free shipping on eligible orders with no minimum purchase required. Gift cards may be excluded, online redemption applies, and this shipping offer cannot be combined with other coupons.
The Frank & Eileen loyalty program is most valuable for its recurring birthday discount of 15% to 20%. That is a meaningful perk for a brand that rarely discounts heavily. Unlike a one-time welcome code, the birthday reward comes back every year. So for anyone who plans to keep buying clothes from the brand, it is a savings that keeps paying off.
It is worth understanding how the program actually works. You earn 1 point per $1 spent, but you cannot redeem those points for discounts. Instead, your points determine your tier across three levels: Friendship, Love, and Loyalty. The higher your tier, the greater your birthday discount and end of year reward. Higher tiers also unlock more access to exclusive styles, events, free shipping, and free returns. Those last two are where the everyday value lives. It can offset the brand's $250 free shipping threshold and the $8 return handling fee.
This program is useful for repeat customers who expect to shop the brand more than once. This is because, climbing the tiers unlocks perks that will likely give you more value than a single promo code ever could. Keep in mind that points expire after one year, so the program rewards consistent shoppers rather than occasional ones.
For a one-time purchase with no plans to return, the email sign-up discount is the faster and simpler option. The loyalty perks need repeat spending to pay off.
Applying a discount is simple. Here's the step-by-step process we follow to guarantee our savings:
Copy the code from our Frank & Eileen coupon page.
Add your items to the bag.
Open the bag and start checkout.
On mobile or desktop, find the "Discount code or gift card" field.
Paste the code and select "Apply."
Based on our latest checkout test, Frank & Eileen appears to allow only one discount per order, so your promo code will not stack with a loyalty reward or an existing sale price. That makes the comparison the most important step. Apply the code only after you compare it against your other options, and use whichever saves more. As a general rule, a percentage code tends to win on a larger full-price cart, while a sale price or marked-down item may already beat what the code can do. Run the numbers in your bag before you commit to one.
If the code is not working, there are a few things to check. First, check if the items in your cart are full-priced, since many codes do not apply to sale items. Make sure it is still valid and not already redeemed on a past order. Check that your items are eligible, as gift cards and ReLoved marketplace items are usually excluded. Finally, re-enter the code carefully to rule out a typo or an extra space.
You can write a review for your approved transactions.