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City Experiences Promo Codes in September 2026

Hand-picked City Experiences coupon codes, verified by our team

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How good is our currently highest available offer?

Comparing today's highest code against our internal data of 8 recent City Experiences coupons:

20%

Typical discount

Good time to buy

You're getting a discount we often see here.

About City Experiences

City Experiences is the company behind some of the most iconic dining, sightseeing, and specialty cruises. Their lineup includes Alcatraz tours, Statue of Liberty cruises, whale watching, and food tours, operating under familiar names like City Cruises, Hornblower, and Devour Tours.

Booking directly through City Experiences is the move if you want to skip third-party markups. Since they run the tours themselves, you're getting the actual operator price instead of paying a middleman fee.

For refunds, booking changes, or help with a coupon code, call customer support at 800-459-8105 or visit their contact us page and fill out an inquiry form.

City Experiences refund policy

Without Ticket Assurance, you have up to 48 hours before your cruise to reschedule or move your payment to a City Experiences gift card. No-shows and late arrivals do not get refunds.

Ticket Assurance gives you more wiggle room. You can reschedule or cancel up to two hours before your cruise and get a full refund, minus the Ticket Assurance fee. It is worth adding when your plans might change, the forecast looks bad, or you are flying in from out of town. Skip it for a date set in stone that you booked well in advance.

When City Cruises cancels your trip, you are fully covered. They will send you a link by email and text with two choices. You can move to a new date or get refunded. You can switch your payment to a gift card that never expires. Or you can get a full refund to your card in three to five business days. Go with the cash refund when you don't have a new date in mind.

One more note on weather. Cruises run rain or shine, so a rainy forecast alone will not get you a refund. The only weather rule that matters is when the U.S. Coast Guard orders boats to stay at the dock. Even then, you still get the full dining service onboard at the dock, not a refund.

Insider guide on holiday cruises

Holiday cruises (Christmas, New Year's Eve, Valentine's Day), specialty cruises, and partnership cruises are final sale. It also means Ticket Assurance is not even an option. Lock in your date before booking one of these because there is no backup plan.

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20% OFF

20% Off Islands Cruises from Gananoque

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10% OFF

Subscribe to The Newsletter for 10% Off

All year round
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15% OFF

15% Off 2026 City Cruises Live Events

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30% Off Sightseeing & Core Dining Cruises for Students

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Frequently asked questions about City Experiences

City Experiences Rewards guide

The rewards program is free to join and gives you back on every booking. You earn one point for every $1 spent, and 10 points get you $1 off a future cruise. Spend $100 on a cruise and you've earned $10 toward your next one. There's no signup fee and no minimum spend to start earning, which makes this an easy win for anyone who books even occasionally.

During checkout, opt into the program when prompted before you complete your booking. You can also log in or create an account on the My Account page at any time. Either way, you'll get a confirmation email to verify your identity before your account is active.

Points show up in your account within 24 hours of completing your experience. They also expire after 12 months of account inactivity, so if you go a full year without booking or logging in, you'll lose what you've built up.

How to use a City Experiences promo code

Before you paste in a code, check whether your cruise is already marked down. Promo codes usually do not work on last-minute deals or sailings that are already discounted.

On desktop:

  1. Head to the checkout page and look at the "Summary" section on the right side before filling in your contact details.

  2. Under your total, find the textbox labeled "Pay with Coupon/Voucher Code."

  3. Paste your code and hit "Apply."

On mobile and the app:

  1. Scroll down to the "Summary" section on the final checkout page.

  2. Tap the small dropdown link that says "Enter gift card or promo code."

  3. Paste your code and hit "Apply."

Only one code works per order, so if you have more than one, run the math on both before you decide which to use.

If your code gets rejected, it most likely is not eligible for that specific cruise. Try a different date or a different fare type to see if it goes through, since promo codes are often tied to certain sailings or ticket types.

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