City Experiences is the company behind some of the most iconic dining, sightseeing, and specialty cruises. Their lineup includes Alcatraz tours, Statue of Liberty cruises, whale watching, and food tours, operating under familiar names like City Cruises, Hornblower, and Devour Tours.
Booking directly through City Experiences is the move if you want to skip third-party markups. Since they run the tours themselves, you're getting the actual operator price instead of paying a middleman fee.
For refunds, booking changes, or help with a coupon code, call customer support at 800-459-8105 or visit their contact us page and fill out an inquiry form.
Without Ticket Assurance, you have up to 48 hours before your cruise to reschedule or move your payment to a City Experiences gift card. No-shows and late arrivals do not get refunds.
Ticket Assurance gives you more wiggle room. You can reschedule or cancel up to two hours before your cruise and get a full refund, minus the Ticket Assurance fee. It is worth adding when your plans might change, the forecast looks bad, or you are flying in from out of town. Skip it for a date set in stone that you booked well in advance.
When City Cruises cancels your trip, you are fully covered. They will send you a link by email and text with two choices. You can move to a new date or get refunded. You can switch your payment to a gift card that never expires. Or you can get a full refund to your card in three to five business days. Go with the cash refund when you don't have a new date in mind.
One more note on weather. Cruises run rain or shine, so a rainy forecast alone will not get you a refund. The only weather rule that matters is when the U.S. Coast Guard orders boats to stay at the dock. Even then, you still get the full dining service onboard at the dock, not a refund.
Holiday cruises (Christmas, New Year's Eve, Valentine's Day), specialty cruises, and partnership cruises are final sale. It also means Ticket Assurance is not even an option. Lock in your date before booking one of these because there is no backup plan.
Receive 20% off island cruises from Gananoque, featuring sightseeing cruises and related cruise experiences. Apply the promo code during booking to receive the savings. This offer cannot be combined with other coupon codes or discounts. Availability may vary for this offer.
New City Experiences email subscribers can take 10% off their next eligible trip by signing up for the newsletter. After subscribing, the discount code will be sent to your inbox and can be entered at checkout on qualifying bookings, including tours, cruises, and sightseeing experiences. The offer is for new subscribers only and cannot be combined with other coupons, promo codes, or active discounts. City Experiences may modify, extend, or end the offer at any time without prior notice.
Enjoy 15% off 2026 City Cruises live events, including eligible sightseeing, entertainment, and cruise experiences. Use the discount code during booking to redeem the savings. Cannot be used with any other promotional codes or offers. Certain bookings may not qualify for this offer.
Get up to 45% off 3+ attractions with Boston CityPASS at City Experiences. Offer applies to select Boston attractions only, and availability may vary by attraction, dates, and booking details. Pricing and attraction options may vary. This offer may change or end without notice, and all changes are up to City Experiences’ discretion.
Students can receive 30% off eligible sightseeing and core dining cruises after completing the required verification. The offer applies to qualifying cruises and may exclude select dates or experiences. It cannot be combined with other promotions unless stated otherwise. Availability may vary. All changes are at City Cruises' discretion.
Take up to 37% off 3+ attractions with San Francisco CityPASS at City Experiences. Offer is available on qualifying attraction packages, with savings depending on the selected attractions. Availability and pricing may vary. This offer may change or end without notice, and all changes are up to City Experiences’ discretion.
Buy one full-price ticket and get a second ticket of equal or lesser value at 50% off with this coupon code. Valid on new bookings for U.S. City Cruises dining, sightseeing cruises, and ferry tickets departing August 1st through August 31st, 2026, and must be redeemed by August 31, 2026. The offer covers base fares only, and excludes optional add-ons, groups, charters, blackout dates, holidays, private or special events, City Cruises Live events, and select experiences and routes. Not valid with other offers or for cash. Prices and availability are capacity controlled. This offer was last verified on August 18, 2026.
Enjoy up to 50% off 4 or 5 attractions with San Diego CityPASS at City Experiences. Offer applies to eligible attraction packages only, and savings may vary by selected attractions. Availability and pricing may vary. This offer may change or end without notice, and all changes are up to City Experiences’ discretion.
The rewards program is free to join and gives you back on every booking. You earn one point for every $1 spent, and 10 points get you $1 off a future cruise. Spend $100 on a cruise and you've earned $10 toward your next one. There's no signup fee and no minimum spend to start earning, which makes this an easy win for anyone who books even occasionally.
During checkout, opt into the program when prompted before you complete your booking. You can also log in or create an account on the My Account page at any time. Either way, you'll get a confirmation email to verify your identity before your account is active.
Points show up in your account within 24 hours of completing your experience. They also expire after 12 months of account inactivity, so if you go a full year without booking or logging in, you'll lose what you've built up.
Before you paste in a code, check whether your cruise is already marked down. Promo codes usually do not work on last-minute deals or sailings that are already discounted.
On desktop:
Head to the checkout page and look at the "Summary" section on the right side before filling in your contact details.
Under your total, find the textbox labeled "Pay with Coupon/Voucher Code."
Paste your code and hit "Apply."
On mobile and the app:
Scroll down to the "Summary" section on the final checkout page.
Tap the small dropdown link that says "Enter gift card or promo code."
Paste your code and hit "Apply."
Only one code works per order, so if you have more than one, run the math on both before you decide which to use.
If your code gets rejected, it most likely is not eligible for that specific cruise. Try a different date or a different fare type to see if it goes through, since promo codes are often tied to certain sailings or ticket types.
You can write a review for your approved transactions.