Tello Mobile is a prepaid, no-contract carrier that runs on the T-Mobile network. That means solid nationwide coverage without a yearly commitment or a credit check. Shoppers pick Tello because plans stay flexible and easy to manage. You can set up a single line or add the whole family, keep the phone you already own, or buy a new one straight from Tello.
Need help with your order or your account? Tello's support team is online and by phone to reach them. Dial 611 right from your Tello phone, call 866-377-0294, or open the help center. Since Tello runs fully online with no physical stores, these channels are your go-to for questions about billing, activation, or switching plans.
Shipping and returns can make or break a shopping experience, so here’s what you can count on with Tello. Standard shipping is always free, and you can choose between USPS First-Class and FedEx Ground, with delivery typically arriving in four to 10 business days.
Need it faster? Priority and overnight services are available for a small fee, which is particularly handy if your phone is malfunctioning and you need a replacement quickly.
According to Tello’s shipping options, the “Standard Overnight” (aka FedEx Standard Overnight) option costs $15. If something doesn’t work out, returns are simple within 30 days. Just reach out to support, print the prepaid label, and send back your unlocked, factory-reset device.
Big tech purchases do not always fit neatly into one month’s budget, and that is where Affirm comes in. Tello lets you use Affirm to split payments into predictable monthly installments on select devices. You will see the full cost upfront with no hidden fees or surprise interest later.
For example, instead of paying $300 at once, you can spread it over 12 months at $25 a month. That way, you can upgrade when you need to without a big hit to your budget all at once. The nice part is you can pay off early with no penalty, so if you come into extra cash, you will save on interest.
Stay connected without overspending by applying a 10% discount toward any flexible mobile cellular package that fits your personal calling and data needs. Secure your affordable mobile service quickly as this incredible deal is valid for a limited time only. Customers cannot mix this cellular promotion with other active coupon codes or existing line upgrades. All changes to the network packages are completely up to Tello's discretion. The offer applies strictly to eligible digital activations and is subject to network coverage availability. This offer was last verified on 9/26/2026.
Military members can receive 50% off an eligible Unlimited plan after verifying their military status. This offer is available to new customers on a qualifying plan and covers the first month of service only. Standard pricing applies after the promotional period. This offer cannot be combined with other promotions. All changes to pricing, eligibility, availability, or offer details are up to Tello's discretion.
Students can get 50% off eligible purchases after completing the required student verification. Offer is available online for verified students and applies to qualifying products or services. Offer cannot be combined with other promotions unless stated. All changes to the offer are at Tello’s discretion.
Give your friends $10 off their next plan or phone order by joining the Tello referral program, and you can get your next order at $10 off too. This offer works with Tello Dollars, so you can use it on your next purchase. One trick is that you can only earn Tello Dollars once your referred friend has remained with Tello for 3 months.
Tello’s seasonal sales are one of the most reliable ways to save money while still getting the services you need. By timing your purchase right, you can cut costs significantly on both plans and devices.
Holiday Sale (Nov–Dec): Up to 50% off select plans for new users, perfect for lowering monthly bills before the new year
Back-to-School (Jul–Aug): Special plans like 5GB for around $10 for the first month, great for students or families on a budget
Summer Deals: Unlimited plans sometimes drop to $15/month
Redeeming these seasonal sales is simple. Choose the plan or device featured in the offer, enter any required promo code at checkout, and finish your order.
Start by logging in to your Tello account, or create one if you are a new customer. Then pick the plan or phone you want, go through the "Order Review" process, and continue to the checkout page. From here, the only difference is where the coupon box shows up.
On desktop:
Find the "Coupon" box on the right side of the checkout page.
Enter your code and tap "Apply," then check that your discount shows up.
Add your payment, then place your order.
On mobile:
Scroll down and tap to expand the total price drop-down to find the "Coupon" box.
Type in your code, tap "Apply," and make sure the price drops before you continue.
Finalize your payment and enjoy your new plan or device!
You can write a review for your approved transactions.