
Abercrombie sells clothing for men and women, from denim and dresses to their popular outerwear. The company also runs sister brands like Hollister, Gilly Hicks, and Abercrombie Kids.
For any inquiries, you can call their customer service at 1-866-681-3115 or email [email protected]. For quick help, live chat is available on their website. However, a few shoppers have noted the chat goes offline at times, so calling is a better option when you need help fast.
You get 30 days from the delivery date to return or exchange most items, online or in a store. This period is extended for another 30 days for VIP myAbercrombie members. If you missed the period given, you'll only be refunded in store credit. The cheapest route is bringing the item and your receipt, invoice, or order confirmation to any Abercrombie store. That's because in-store returns and exchanges are free. Mailing a return costs a $7 handling fee that comes out of your refund.
If something you bought goes on sale soon after your purchase, you can get the difference back. Abercrombie offers one price adjustment per item within 7 days of your purchase date. The item has to be full-price merchandise, and you need your original receipt or order confirmation. Bring it to a store or contact customer service with your order details. Our advice is not to throw away your receipt and check prices during that first week to catch any drop in time.
Members can save $50 on qualifying Abercrombie orders of $150 or more. This offer applies to eligible apparel, jeans, dresses, and accessories when the minimum spend requirement is met. Product selection and availability may vary, and all changes to pricing, eligibility, and offer terms are up to Abercrombie’s discretion.
Enjoy $25 off $100+ spend at Abercrombie. Offer applies to qualifying purchases only, and exclusions may apply. Minimum spend requirements apply before taxes and fees. This offer may change or end without notice, and all changes are up to Abercrombie’s discretion.
Enjoy up to 30% off select items across the Abercrombie & Fitch website. Browse the qualifying products and add your selections to your cart to take advantage of the deal. The applicable discount will be reflected on eligible items.
Refresh your little one's closet with a buy-one-get-one-50%-off sitewide offer at Abercrombie Kids. This offer applies to their full selection of trendy clothing for boys and girls, including jeans, tops, and outerwear. The discount is applied automatically at checkout on qualifying purchases. This offer may not be combined with other promotions or applied to taxes, shipping charges, or excluded items, and availability is subject to product selection, inventory, and promotional terms. Abercrombie Kids may modify or end this promotion at its discretion.
During the Fall Sale, Abercrombie takes up to 40% off sitewide, valid in stores and online across its range of casual apparel and accessories. The discount varies by item, with the online price reflecting the saving. Exclusions apply as indicated, with pricing shown as marked.
All clearance items at Abercrombie carry an extra 20% off, valid in stores and online across its range of casual apparel and accessories. The online price reflects the saving, with exclusions applying as indicated. Pricing is shown as marked, and no code is needed at checkout while stock remains.
Save up to 60% on select women's clearance styles at Abercrombie for a limited time. Discounts apply to eligible clearance merchandise only and may vary by style, size, color, and availability. Certain products, including new arrivals, gift cards, or other excluded items, may not qualify unless otherwise stated. Clearance inventory is limited and may not be restocked once sold out. This offer cannot be combined with other promotional codes, discounts, or special offers unless permitted. Additional terms, exclusions, and eligibility requirements may apply.
myAbercrombie is the brand's free loyalty program. There is also a VIP level you reach by spending. Let us explain how it works and help you decide if it is worth your time.
How the free tier works
You earn 10 points for every $1 you spend.
Once you hit 2500 points, that turns into a $10 reward on its own.
There are also ways to earn bonus points without spending. Get 100 for downloading the app, 100 for a store check-in, 40 for completing your profile, 20 for sharing your birthday, and 200 for a verified review.
You can enjoy birthday offers, member-only pricing, and early access to new drops and promotions.
The free tier is fine to join since it costs nothing, but be realistic about the payoff. You earn about 4% back in store credit, and you need to spend roughly $250 before your first $10 reward shows up. The no-spend bonus points help a little, but they never become a usable reward on their own. If you only shop here once or twice a year, do not expect the points from this program to save you real money.
How the VIP tier works
You unlock VIP after you spend $500 during your membership year.
VIP members earn 15 points per $1 instead of 10, so rewards stack up faster.
VIP members get free standard shipping on all orders with no minimum, while regular members must spend at least $99.
VIP gives you a 60-day return window instead of the standard 30 days. You must already be VIP on the date you ordered.
VIP status lasts the year you qualify plus the following year. So, one strong year of spending can be carried over.
VIP only makes sense if you were already going to spend $500 or more. The free shipping with no minimum is what actually saves money, especially if you tend to place small orders often. But do not spend extra just to reach VIP. If you have to order things you don't need to hit $500, you will spend far more than the perks are worth.
Adding a promo code takes just a few seconds. Here is how we do it:
Fill your shopping bag with what you want, then go to your cart.
Find the related box near the order summary.
Type or paste your code into that box.
Apply the code and watch your order total drop before you pay.
Based on our recent testing, only one promo code works per order. But it can still stack on top of sale prices that are already marked down. If a promo code fails, it is usually expired or limited to certain items, so make sure to read the fine print.
You can write a review for your approved transactions.