
Xfinity Mobile launched in 2017, made to work alongside the Xfinity Internet plans millions of homes already paid for. The biggest reason shoppers choose Xfinity Mobile is the chance to lower their total bill by bundling it with Xfinity Internet instead of paying two separate companies. Stack your phone service on top of internet you already have, and the combined cost often comes out lower than juggling a standalone carrier.
Need help with your account or a new phone? You can reach Xfinity Mobile support in three easy ways. Call 1-888-936-4968 for billing and plan questions. Use the Xfinity app to manage everything right from your phone. Or visit an Xfinity Store to get help in person, where you can also see and test a device before you buy.
You have 14 days to return or exchange a device and 30 days for accessories, timed from the delivery or order date. Miss that window and there's no refund.
Most device returns cost you a $35 restocking fee, so weigh that against your plan before sending anything back. Two things skip the fee completely: warranty exchanges and accessory returns.
To keep your full refund, send the device back like-new with the original box and everything inside it, including the charger and any extras. Missing parts or damage can trigger added charges. Before shipping, erase your personal info, and Apple users should turn off "Find My" and "Stolen Device Protection" so the return doesn't stall.
Watch the 20-day clock too. Xfinity has to receive your device within 20 days of your return request. Miss it, and you can lose payments already made, still get hit with a fee, and not get the device back. Drop it at FedEx or schedule a pickup within a week to stay safe.
To start, open the Xfinity app, find your order, and begin there, or visit an Xfinity Store. Want to keep your number? Chat with an agent inside the 14-day window and hold onto your SIM card for the new phone.
Save $400 on select iPhones when you add a new Mobile Plus line at Xfinity. This offer applies to a range of iPhone models with lifetime device protection included. The discount is applied automatically at checkout on qualifying purchases. This offer may not be combined with other promotions or applied to taxes, shipping charges, or excluded items, and availability is subject to product selection, inventory, and promotional terms. Xfinity may modify or end this promotion at its discretion.
Save up to $1,200 on select Samsung Galaxy phones with this Xfinity Mobile offer. This coupon is applicable to use by both new and existing Xfinity Mobile customers, but subscription to Xfinity Internet service is required. The discount applies to the latest Samsung Galaxy models only and savings may vary based on the device traded in. Xfinity Mobile reserves the right to modify or end this promotion at any time.
How does Xfinity Mobile cashback work?
Diamond members can receive $300 off select eligible smartwatches from Xfinity. The discount applies to qualifying smartwatch models and eligible members who meet the required Diamond status. Product availability and model selection may vary. Offer eligibility, exclusions, and promotional details are subject to Xfinity’s discretion.
Get $30 off the Xfinity Mobile Plus Plan and enjoy savings on eligible mobile service subscriptions. The discount applies to qualifying plans and may be available for new customers or select activations only. Additional fees, taxes, and eligibility requirements may apply. Final pricing, availability, and promotion terms are subject to Xfinity’s discretion.
Enjoy free standard delivery to your home when you buy a new cellular device through the official online store. Excludes expedited overnight options and cannot be applied to already shipped orders. Available within designated coverage areas while supplies last.
No trade-in required.
No trade in required.
Restrictions apply.
Trading in your old phone for around $830 cashback, depending on your model and its condition. The value comes back as a check from Xfinity's trade-in partner, Assurant, so it's real money you can put toward whatever you want.
Start your trade-in online to see what your device is worth, and Assurant will give you an estimated offer up front. If you accept it, you'll ship your old phone back with the free label they provide. Watch the clock here. Assurant has to receive your trade-in within 21 days of your order date, so mail it early to keep your offer safe.
If the phone isn't in the shape you reported, they'll let you know and come back with an adjusted offer, which is why an honest condition rating up front saves you from a surprise payout later.
The math works best when your phone still holds solid value, since older or damaged devices bring smaller offers. Check your estimate before you commit so you know exactly what your trade is worth going in.
Most Xfinity Mobile savings apply on their own as monthly bill credits, so a lot of the time you won't enter a code at all. The discount just shows up at checkout and carries over to your bill.
When there is a code to use, first, add your device or plan to the cart.
On desktop:
Head to checkout and find the "Have Promo Code?" box before the payment step.
"Apply" your code, then confirm the total drops before you submit your order.
On the Xfinity app:
Open the order summary drop-down link, where the code field appears.
Enter your code and "Apply" it to activate your new total amount.
Shopping at the store instead? Check with the staff to see if your code can be applied at the register.
Codes do not stack with a trade-in or member credits. Since you usually have to pick just one, compare the offers side by side and go with whichever saves you the most
Confirm the promotion is available for your selected device, plan, or customer type
Some Xfinity Mobile offers come with eligibility conditions, like activating a new line or buying a specific device.
Still need a hand? You can reach Xfinity Mobile via call or text at 888-936-4968 or use the Xfinity Assistant to chat with a specialist online.
You can write a review for your approved transactions.