Meta Platforms, Inc. is a tech company based in Menlo Park, California. Through meta.com, it sells the Meta Quest VR and mixed-reality headset line, Ray-Ban Meta smart glasses, and the Meta Quest+ game subscription. The Quest division started out as Oculus, which Meta (then called Facebook) bought in 2014.
For help with an order, a warranty, or your device, you can reach Meta Quest Support 24/7 through live chat at meta.com/help/quest/contact or inside the Meta Horizon mobile app. Meta does not offer phone support for consumer Quest issues. Warranty and order claims go through the same support portal by email.
The only coverage Meta sells is Meta Warranty Plus, a paid plan that runs from $29.99 to $99.99 depending on the device. It covers manufacturing defects, like a controller that suddenly stops tracking on its own, and adds protection for some accidental damage. Drops, spills, and modifications you make yourself, are still excluded.
A single out-of-warranty controller replacement runs roughly $75 to $130 depending on the model, and a full headset replacement costs the price of a brand-new unit. Most VR headset issues tend to show up in the first 12 to 18 months of regular use. If something fails and you don't own the protection plan, you're paying full price out of pocket.
You still have two paths before paying full price for a replacement. Meta sometimes offers goodwill repairs for first-time issues, especially if it's your first time filing a claim, so it's worth contacting support and asking. There are also third-party repair shops that fix common Quest controller problems.
How to file a claim
Sign in to your Meta account and contact Meta Quest Support to start a claim. Before you reach out, have your order number, proof of purchase, and the device serial number ready. Accounts in good standing typically qualify for a replacement unit shipment before the broken device is sent back.
Meta gives you 30 days from delivery to return any hardware purchase for a full refund. Return shipping is free. After you start the return, Meta emails you a prepaid shipping label within one to three days. Refunds post back to your original payment method within five to seven business days after the warehouse receives the item.
You don't need to keep the box sealed. Meta's help page asks for original packaging "when possible," which means opened devices are still returnable within the 30 days as long as you can send back the accessories and packaging you received.
For digital purchases, the rules are stricter. In-app games and DLC are only refundable within 14 days of purchase and only if you've played them for under two hours. The savings move here is to demo every new game in your first sitting and decide quickly. Most refund deadlines get missed because shoppers wait a week to try a title and then forget about it.
Meta also limits how many refunds one account can request. The exact number isn't published, but shoppers on r/OculusQuest report being cut off after repeated refund requests within a short window.
Save 10% on all orders across VR devices, accessories, apps, games and digital content on Meta platforms. Apply the coupon code at checkout to receive the savings. Offer may not be combined with other promotions. Availability and exclusions may vary. This offer was last verified on September 2, 2026.
Get $30 Quest Cash on select Meta Quest devices as part of this promotional offer from Meta, featuring virtual reality headsets, VR accessories and immersive gaming experiences. Enter the coupon code provided during checkout on the website to apply the offer. This offer was last verified on September 15 2026, but Meta has the right to extend or end this offer at any time.
How does Meta cashback work?
Claim $30 Quest Cash on full-priced Meta Quest devices as part of this promotional offer from Meta, featuring virtual reality headsets, accessories and immersive gaming experiences. Enter the coupon code provided during checkout on the website to apply the offer. This offer was last verified on September 15 2026, but Meta has the right to extend or end this offer at any time.
Dive into immersive digital worlds with a fantastic storewide discount that requires no minimum purchase to activate. Shop for cutting-edge virtual reality headsets and premium comfort accessories with dynamic baseline prices starting as low as $40 before you use the promo code provided to finalize your savings. This comprehensive deal is valid for a limited time only and may exclude certain digital game bundles or warranty services. All modifications to this sitewide event are solely at Meta's discretion. Valid exclusively for online orders and cannot be combined with other coupons. This offer was last verified on September 2, 2026.
Get $3 off apps and games including VR experiences, digital content, immersive apps and select Meta purchases. Apply the promo code at checkout to receive the savings. Offer cannot be combined with other promotions. Availability and exclusions may vary. This offer was last verified on September 1, 2026.
Eligible educators can take 10% off select virtual reality hardware after verifying with a valid educational email to receive a unique link. Cannot be combined with major sitewide seasonal sales. Non-transferable and for personal or classroom use.
Available to all eligible U.S. customers. Can combine with other discounts and promo codes. Meta reserves the right to modify or end this offer at any time.
Meta ships every order free with no minimum spend, which is rare in this category. That matters more than it sounds. A single $15 replacement strap can ship without adding filler items to your cart just to dodge a shipping fee. And if you're shipping a Quest as a gift to a different address, Meta doesn't tack on a surcharge the way some retailers do around the holidays.
Free shipping also makes every other discount on this page stretch further. A promo code, your referral credit, or the 10% education discount all come off the product price without getting eaten by a delivery fee at checkout.
Meta's official delivery window stretches up to 60 days, mostly because some Quest and Ray-Ban Meta units ship from overseas warehouses. In real life, that wait is much shorter. Based on what shoppers report on r/oculus and the Meta community forums, most U.S. orders show up within two to three weeks. If the tracking hasn't updated in about 14 days, reach out to their customer support with your order number. There's no reason to sit on it until day 60.
Meta's refurbished store is the easiest way to spend less on a Quest headset any time of year. You'll save about 10% on Quest hardware and up to 20% on Ray-Ban Meta glasses.
Every refurbished unit comes straight from Meta. Each one is tested, cleaned, and repackaged before it ships. Most of the stock is made up of customer returns, display units, and headsets with small cosmetic flaws. The warranty drops from two years to one year, but Meta still backs it directly. You're not relying on a third party for support.
Refurbished stock also follows a pattern through the year. Inventory tends to spike in January and the weeks right after Black Friday, when return volume is highest. It usually thins out in October and November as holiday demand picks up. Waiting until January is one of the best months to check for refurbished deals.
Ray-Ban Meta glasses work a little differently. Refurbished selection is limited, and the frame styles and colors change based on what comes back as returns. You also can't add prescription lenses to a refurbished order.
A few quick notes on stacking other discounts:
Promo codes usually work on refurbished orders unless the code says otherwise.
The 10% education discount does not stack with refurbished pricing in most cases. So compare both prices before you buy.
Referral credit can't be used on refurbished headsets.
Start by adding what you want to your bag on meta.com.
The bag icon sits in the top-right corner of the page. Click it to open the cart, then hit the checkout button at the bottom of the drawer.
On the checkout page, look just under your subtotal for a link that says "Add Promo Code."
Paste your code, hit " Apply", and the discount lands in your total right away.
On mobile web, the steps are the same, but the promo field sits under the order summary. You may need to tap "View details" to open it up. In the Meta Horizon app, the bag lives inside the side menu instead of the top corner, and promo codes only work on hardware checkouts. They do not apply to in-app game or DLC purchases. Those run on Quest cash credit, which gets applied to your account automatically.
Meta only lets you use one promo code per order. If the code gets rejected, check that your account region matches the country the code was issued for. Also double-check that the item isn't on the excluded list. Gift cards and pre-orders usually don't qualify.
You can write a review for your approved transactions.