THE OUTNET is an online retailer that sells past-season apparel, shoes, and accessories from luxury designer brands at discounted prices.
For help or questions, you can call them at 1-646-503-1155. You can also email them at [email protected].
For when you need answers quickly, we recommend giving them a call since you'll speak with a rep right away. However, for matters such as returns, refunds, or order issues, we recommend emailing them instead. This way, you'll have a written record of your request, which helps if you need to follow up or prove what was discussed later.
THE OUTNET gives shoppers 28 days from delivery to send items back. While standard returns carry a $9.95 fee deducted from your refund, that fee is waived when you exchange an item instead. Unhappy with the size, color, or fit but still want something from THE OUTNET? Swap it instead and keep the full value of your purchase.
However, shoppers should note that not every item qualifies for return. Exclusions include:
Final sale items
Lingerie
Earrings
Customized or personalized pieces
Enjoy 20% off any order, featuring designer clothing, footwear, handbags, accessories, and other fashion items. Apply the promo code during checkout to activate the savings. Not valid in combination with other coupon or discount codes. Some items may not be eligible for this promotion.
Receive 20% off sitewide, including designer clothing, footwear, handbags, accessories, and other fashion items. Enter the promo code during checkout to receive the savings. This offer cannot be combined with other coupon codes or discounts. Certain products may be excluded.
This coupon code is valid only for your first purchase. You must create and be logged into a new account for the coupon code to activate at checkout. Valid for one-time use per new account and per shipping address. Must enter this coupon code in the box on the payment page and click "Submit" before finalizing your order. Get 15% off when you spend $350+, or 20% off when you spend $500+ (minimum spend typically calculated on merchandise subtotal before taxes, shipping, and duties unless stated otherwise. This offer was last verified on September 10, 2026.
Enjoy 10% off your sitewide purchase when you use the promo code provided at checkout. The offer applies to a wide selection of fashion, shoes, bags, and accessories, though some designer brands or selected items may be excluded. Other restrictions may apply. All changes to this offer are at THE OUTNET's discretion.
Save up to 85% on select sale styles at THE OUTNET. Discount applies only to eligible, marked sale items; savings vary by product and brand. Inventory is limited and popular sizes/colors may sell out; selection changes frequently. Excludes taxes, shipping, duties, gift cards, and prior purchases.
Save up to 85% on select Stuart Weitzman shoes at THE OUTNET. Discount applies only to qualifying/marked items; savings vary by product. Inventory is limited; sizes/colors may sell out, and selection may change. Excludes taxes, shipping, duties, gift cards, and prior purchases.
Save up to 65% on select Valentino Garavani shoes at THE OUTNET. Discount applies only to eligible, marked items; savings vary by style. Inventory is limited and sizes/colors may sell out; selection may change frequently. Excludes taxes, shipping, duties, gift cards, and prior purchases.
Save up to 60% on select Gianvito Rossi shoes at THE OUTNET. Discount applies only to eligible, marked styles; savings vary by item. Inventory may be limited and availability can change by size/color. Excludes taxes, shipping, duties, gift cards, and prior purchases.
Discount is reflected in marked prices (no promo code required unless stated). Selection is limited and varies by designer/style/size; items may sell out. Excludes taxes, shipping, gift cards, and prior purchases. Prices as marked. Designers may include Sandro, Toteme, Cult Gaia, Max Mara, and more.
Subscribe to the newsletter and take 10% off your first purchase as a new shopper. High-end designer labels and clearance items may be excluded, and this cannot combine with other coupons or store sales.
The free shipping threshold applies strictly to the value of the merchandise and excludes additional taxes and duties. THE OUTNET reserves the right to modify or cancel this shipping policy at any time. Certain restricted items, such as those made from exotic skins or specific fine jewelry compositions, may be subject to location-based shipping exclusions.
Save up to 60% on select items in THE OUTNET Summer Shop collection. Discount applies only to eligible, marked items; savings vary by product and brand. Inventory is limited and sizes/colors may sell out; selection may change frequently. Excludes taxes, shipping, duties, gift cards, and prior purchases.
Take 15% off any order, including designer clothing, shoes, handbags, accessories, and other luxury fashion. Enter the promo code during checkout to receive the savings. Cannot be used with other coupon codes or discounts. Some exclusions may apply.
Discover the Zimmermann collection and save up to 60% on selected styles for a limited time. The discount is available on marked clothing and accessories, while availability may vary by size and style. Some items may be excluded from the promotion. All changes to this offer are at THE OUTNET's discretion
Follow these steps:
Add any items you want to your shopping cart.
Once you are ready to make a purchase, click the bag icon and start checking out.
On the Order Summary page, look for the empty field below your order total.
Type or paste your promo code in this field, then click “Apply.”
Check and make sure that the discount shows in your order total before proceeding to checkout.
Click "Continue to Checkout" to complete the checkout process and place your order.
THE OUTNET only allows one promo code to apply per order. If you're combining a promo code with free shipping, make sure your order total still meets the free shipping minimum after the discount is applied. Otherwise, the shipping fees will be added to your order again.
You can write a review for your approved transactions.