Marriott runs 30-plus hotel brands under one Bonvoy account, so the same login and points work from a budget stay to a luxury resort. The lineup ranges from affordable names like Fairfield and Courtyard to high-end brands like Ritz-Carlton and St. Regis, and a single Bonvoy account is free to set up.
You can reach Marriott by phone depending on what you need:
Reservations: 1-888-236-2427
Bonvoy account or points issues: 1-800-627-7468
General customer care: 1-800-535-4028
The online Help Center handles most things too, like changing a booking, filing a missing-points claim, or messaging a specific hotel. Bonvoy members should sign in before emailing so their details fill in automatically.
Cancel most Marriott stays for free up to 48 hours before check-in, or pay a fee equal to one night's room rate plus tax. Just a couple of things to keep straight. Deadlines run on the hotel's local time, not yours, and some properties stretch theirs to 72 hours during busy dates. The deadline is the same for everyone, so Bonvoy status won't get you extra time. Check the exact cutoff under Rate Details on your booking.
To cancel or change, sign in to the Marriott website, open My Trips, then Details, then Rate Details, then Modify or Cancel. The Trips tab in the Bonvoy app works the same way. Keep in mind that changing your dates or room can create a brand-new deadline and rate, so a change isn't always free, even inside the 48-hour window.
Booked through a third party like Expedia? You'll need to cancel where you booked, since Marriott can't do it for you.
Prepay rates ask for a trade in return for the lower price. They run cheaper than flexible rates, but you forfeit the room cost plus tax once you cancel after the property's prepaid cutoff. A prepaid rate makes sense when your dates are locked in. When there's any chance your plans could change, the flexible rate is the safer pick, since free cancellation tends to save more than the small prepaid discount. Award stays work in your favor here too, since canceling before the deadline puts your points back at no charge.
Marriott posts deal news on social media first, and the two spots to watch are Instagram and the Facebook Insiders group. Marriott Bonvoy on Instagram announces limited-time point bonuses and seasonal earn-more challenges, so following it gives you an early heads-up on general promotions.
The Marriott Bonvoy Insiders group on Facebook is even more useful. It is an official, Marriott-run private group where the team posts offer news early and admins flag when a promotion opens to all members.
Many of the best offers are targeted, though. Marriott sends member-specific Exclusive For You deals that vary from person to person, so a post you see may not match your account. To find yours, sign in to your Bonvoy account, check your own promotions page for what you actually qualify for, and register before your stay so the points post.
To tell whether a deal is widespread or aimed at a few people, the r/marriott community on Reddit is a handy place to compare what other members are being offered. Just note that its rules do not allow swapping discount or referral codes.
Book a second room at Marriott to take 50% off, applied upon arrival and only if that room is occupied by children aged 16 and under. Book by Wednesday, March 31, 2027. Local age restrictions may apply, and if requirements aren't met, the full second room price is charged. The discount applies to the cheaper of the two rooms. The stay must fall within valid dates, with advance reservations required and limited rooms available. Rates are per room, per night, plus tax, based on availability. Not valid on groups of 10 or more rooms and can't be combined with other promotions. Blackout dates may apply.
Get 5000 bonus points per night on select 3 or more night stays, including participating resort stays and related Marriott offerings. Apply the promo code during booking to receive the bonus points. This offer cannot be combined with other coupon codes or discounts. Availability and exclusions may vary.
How does Marriott cashback work?
Enjoy a $100 food and beverage credit on 2+ night stays at Renaissance Las Vegas Hotel as part of this special promotion from Marriott, featuring hotel accommodations, dining experiences and travel stays. Enter the coupon code provided during the booking process on the website to apply the offer.
Get 20% off eligible Marriott stay bookings of 7 or more nights when you apply the applicable promo code at booking or checkout. Discount applies to qualifying room rates only and may exclude taxes, resort or destination fees, service charges, incidentals, and other add-ons. Valid at participating properties only and subject to availability, minimum stay requirements, and blackout dates. Not valid on prior reservations and cannot be combined with other promotions, discounts, or negotiated rates unless explicitly stated. Offer subject to Marriott booking terms and cancellation policies; Marriott may modify or end the promotion at any time.
Apply the promo code when booking to take up to 20% off stays of 5 nights or more at Marriott, a global group of hotel brands. Book by Saturday, June 26, 2027. The stay must fall within the valid dates and offer window, with advance reservations required and a limited number of rooms available. Rates are per room, per night, plus tax, and based on availability at booking. Minimum stay may be longer depending on seasonality. Blackout dates may apply. Not valid on groups of 10 or more rooms and can't be combined with other promotions. Early checkout isn't permitted, and the discount is reversed if you check out early.
Save up to 15% on eligible Corner King or Studio Suite bookings at Moxy NYC Times Square when you book a qualifying Marriott rate and apply a promo code, with the discount shown at booking and varying by date and availability, and receive 2 free cocktails at Magic Hour as provided by the hotel. Valid for stay dates from 11/19/2025 through 11/19/2026, subject to blackout dates, capacity limits, and property participation. Taxes, resort fees, gratuities, and incidental charges are extra, cocktails have no cash value and must be used as issued, not valid on prior reservations, and changes or cancellations follow the rate rules selected. Cannot be combined with other offers unless expressly allowed, and Marriott or the hotel may modify or end this promotion at any time.
Save up to 15% on eligible stays at Moxy NYC Times Square when you book a qualifying Marriott rate and meet the minimum stay requirement of more than 2 nights, with the discount shown at booking and varying by date and availability. Valid for stay dates from 11/19/2025 through 11/19/2026, subject to blackout dates, capacity limits, and property participation. Taxes, resort fees, and incidental charges are extra, not valid on prior reservations, and changes or cancellations follow the rate rules selected. Cannot be combined with other offers unless expressly allowed, and Marriott or the hotel may modify or end this promotion at any time.
Valid for eligible U.S. Marriott Bonvoy members who use a Marriott promo code to receive 5% off qualifying stay bookings at participating properties, with savings applied to the room rate only and excluding taxes, resort/destination fees, parking, and incidental charges. Subject to availability, blackout dates, and rate and room-type restrictions; new bookings only and not valid on existing reservations, group/negotiated rates, or other discounted rates. Limit one promo code per reservation, cannot be combined with other coupons or promotional rates, and Marriott may modify or end these offers at any time where permitted by law.
Marriott Bonvoy is the brand's free rewards program, and joining gets you the member rate, a lower price than guests pay on most bookings. The discount applies the moment you sign in. Marriott does not publish a set percentage, and there is no spending minimum to keep the account.
A member account also includes free in-room Wi-Fi, mobile check-in, and points on eligible stays that build toward free nights. Full-service hotels earn 10 base points per dollar, while budget and extended-stay brands like Residence Inn and TownePlace Suites earn 5. Award nights are priced by demand, so the points a free night costs will vary.
Members can get targeted promotions too, but these do not apply automatically. You have to register for them in your account before the stay, or the bonus points will not post.
Nights stayed each year also build toward elite status, with each tier raising the bonus points you earn:
Silver: 10 nights, 10% bonus points
Gold: 25 nights, 25% bonus points
Platinum: 50 nights, 50% bonus points, plus a Choice Benefit
Titanium: 75 nights, 75% bonus points, plus a Choice Benefit that includes a free night award
For travelers who book once or twice a year, those tiers take more nights than most will reach. The member rate, though, applies on every stay no matter your status.
A Marriott Bonvoy card is one of the fastest ways to earn free nights, since you rack up points on the welcome bonus, your everyday spending, and your stays. The two that fit most travelers are the Bold and the Boundless.
Bonvoy Bold (no annual fee): Fits people who book one or two nights a year. It earns points on stays and everyday spending, comes with automatic Silver Elite status, and costs nothing to hold, so it's an easy keep even in years you barely travel. A recent welcome offer gave 60,000 points after $1,000 in spending over the first 3 months. How many nights that covers depends on the hotel, since room prices in points move up and down.
Bonvoy Boundless ($95 annual fee): Makes more sense at three or more nights a year. It adds 15 Elite Night Credits a year, a path to Gold Elite, and an anniversary free night that usually covers the fee on its own. A recent welcome offer gave 125,000 points, a free night, and up to $100 in airline credits after $3,000 in spending over the first 3 months.
Welcome offers on both cards rotate, so confirm the live deal before you apply. Marriott also offers higher-tier cards for frequent or luxury travelers, including the mid-tier Bevy and Bountiful, the premium Brilliant with Platinum Elite status and yearly travel and dining credits, and a Business card from American Express. These carry higher annual fees, so they pay off mainly for people who stay often enough to use the bigger perks. One thing to watch is interest. None of these cards pays off while you carry a balance month to month, since the rates can erase your rewards.
You don't need a card to start, though. A free Marriott Bonvoy membership earns points on every paid stay, so joining the loyalty program is an easy, no-cost way to begin while you decide on a card.
If you book last minute and you're a Bonvoy member, you save the most, taking 20% off the standard rate while everyone else gets 15%. The offer is called Last Minute Hotel Deals, and it rewards booking near your travel date instead of charging you more for it. A Bonvoy account is free to open, so closing that five-point gap costs nothing. You'll find these weekend stays grouped on the Marriott website under last-minute deals, with more than a thousand US properties taking part.
Because these are weekend deals on standard rooms, the savings show up automatically once you pick a participating hotel and date, so there is no code to enter. These rates are prepaid and non-refundable, which makes them a fit when your dates are already locked. Confirm your dates before you book, and book quickly since last-minute inventory is limited.
Planners who book ahead have their own savings, and Marriott refreshes these offers throughout the year in the Promotions section of your account and the app. Most are bonus-point offers you register for once, then earn on stays during the offer window. Recent US examples show the range. One gives 2,000 bonus points per night at AC Hotels, Courtyard, and Four Points. Another awards up to 5,000 bonus points on a qualifying two-night stay. For longer trips, a US and Canada offer adds savings on stays of five nights or more.
The mechanics matter as much as the offers. You have to be signed in to see the list, since many promotions are targeted and appear only for certain members. Most need manual registration before you check in, and the bonus points usually post three to five business days after your stay. Since the lineup keeps changing, it helps to check the Promotions section before every booking, as only a registered stay earns the extra points.
Add your code in the Special Rates box before you search, then book whichever rate comes back lower. Marriott only applies one discount per booking, so a promo code will not stack on top of the member rate. The two prices show up separately in your results, and you simply choose the cheaper one.
Here's how to enter a code on the Marriott website:
Enter your destination and travel dates.
Open the Special Rates menu and choose the option that matches your code, such as a corporate code or promotional code.
Type the code in and run your search.
Compare the rate tied to your code against the standard and member rates.
Select the lowest one and check the full total, including taxes and fees, before you pay.
Stick to codes from a source you trust. An unverified corporate code may look fine at booking but get rejected at the front desk, which bumps you back to the standard rate when you check in.
You can write a review for your approved transactions.