Headquartered in New York, Madewell sells denim, clothing, shoes, and accessories. Madewell operates as a sister brand to J.Crew under parent company J.Crew Group.
For help with an order, you can contact customer service by phone at 866-544-1937, available 9 a.m. to 9 p.m. ET, seven days a week. You can also email them at [email protected] for product questions.
They accept returns within 30 days of purchase on unworn, unwashed items. You can return them in-store or by mail. Mail returns come with a $7.50 fee taken from your refund, so in-store returns are the cheaper option and save you that amount on every return. However, Icon Madewell Insider members are the exception, as they will get free returns and don't have to worry about the deduction.
For in-store returns, bring your items to any Madewell location. Refunds go back to your original payment method the same day.
For mail returns, start the process on their website and print the prepaid label. Expect the $7.50 deduction and a longer wait. We've seen Trustpilot reviews mentioning that refunds can take up to two weeks. Exchanges can take even longer if the item sells out while you wait. We recommend that shoppers check their order as soon as it arrives. This way, you can act within the 30-day window, and if an item is popular or low in stock, ask for a refund instead of an exchange.
Use this Madewell promo code at checkout to receive an extra 30% off eligible sale styles and 25% off eligible Fall Selects in the same order (qualifying items as marked). Discount applies only to eligible products; exclusions may apply as defined by Madewell. Not valid on prior purchases; taxes, shipping, and handling are not discounted.
Sign up for Madewell emails and enroll as a Madewell Insider to receive a promo for $15 off your next purchase of $150+ (subtotal after discounts, before tax and shipping). Valid for one-time use per account; excludes gift cards and prior purchases. Additional product exclusions may apply.
Receive 25% off when you purchase three (3) eligible tees and/or tanks in a single Madewell order. Discount applies to qualifying items only and is calculated before taxes and shipping; exclusions may include gift cards and prior purchases. All items must be in the same cart to qualify, and eligible styles may be limited. Subject to stock availability.
Madewell Insiders receive free Economy and Standard shipping, applied automatically in the cart before tax and fees. This perk may be combined with eligible promo codes.
Madewell offers teachers and students 15% off after verifying status through the designated platform. Third party brands and select leather apparel are excluded, available online while supplies last and not stackable with other sales.
No minimum purchase required. Discount applies to eligible items only. Valid for new and existing customers. May be combined with eligible codes. Subject to stock availability. Madewell reserves the right to modify or cancel this offer at any time.
Sign in to your Madewell Insider account and verify your first responder status through Madewell’s online eligibility/verification system to receive 15% off eligible purchases under the Community Heroes Discount. Discount applies to qualifying merchandise only; exclusions may apply including select brands/products, gift cards, taxes, shipping, and prior purchases. This is an evergreen/ongoing offer, but Madewell may modify or end it at any time.
Use this promo code at checkout to receive 25% off eligible select styles during Madewell’s Labor Day Event. Discount applies only to qualifying items; exclusions apply as defined by Madewell. Not valid on prior purchases; taxes, shipping, and handling are not discounted. Limit one promo code per order.
This is an ongoing offer; Madewell offers 15% off eligible purchases for active-duty military personnel, veterans, and their families. Valid online and in-store. Verification is required through Madewell’s online military verification system (powered by SheerID) and may require submitting documentation.
Use this Madewell promo code in the Madewell app to receive an extra 30% off eligible women’s sale accessories. In-app only and valid on women’s categories only. Discount applies to qualifying, marked sale accessory items; exclusions may apply.
It's worth joining for anyone who shops more than once a year or expects to return items by mail, since members get free standard shipping and free returns from day one. That's a $5 shipping fee and a $7.50 mail return fee waived on every order. Members earn one point per $1 spent. At 250 points, you get a $10 reward.
Members currently get a birthday treat each year. This year, that's $25 off an order of $26 or more, essentially giving you a nearly-free item on your birthday month. The perks you get depend on your tier. Here are some of the perks you'll get with each tier:
Insider. Free shipping, free in-store returns, birthday reward, denim hemming
Star. Triple point days, yearly collectible tote
Icon. Free mail returns, 50% off one item, invite-only events
We recommend joining because signup is free, takes under a minute, and requires only an email address. There's no annual fee and no minimum spend to stay active. Even for shoppers who only plan to shop once, the birthday reward alone can cover most of a small purchase.
These are usually two of Madewell's biggest sale periods. Recent promotions have gone as high as 70% off. Based on our review of their emails over the past two years, the sale window typically opens in the third or fourth week of November and runs into early December. Last year, it ran from November 20 to December 2. That gave shoppers almost two weeks to shop and compare.
Core denim, leather bags, and outerwear see their deepest markdowns of the year during this window. For example, a pair of jeans that costs $128 has dropped to about $60. Leather totes that cost $200 have gone down to $120 or less in past sales. On the other hand, newly launched arrivals, collaboration pieces, and Madewell Icon collection items are usually excluded or discounted only lightly, so if a piece just landed on the site, it's rarely part of the sitewide markdown.
Follow these steps:
Shop as usual and open your bag when you are ready to check out.
Move to checkout and click "Add a promo code" for a drop-down field to appear.
Paste or type the promo code in the field and click "Apply"
Make sure the order total changes. If the total does not drop, the promo code may be expired, item-specific, or excluded from your cart.
You can write a review for your approved transactions.