About Johnston & Murphy
Johnston & Murphy is a U.S. footwear and apparel brand that sells dress shoes, casual sneakers, boots, bags, and men's and women's clothing. To contact support, call 800-424-2854, text 800-304-1824, or email [email protected]. Live chat is also on the site. Keep this handy for return labels, price adjustments, and order help.
Returns and exchanges
Unsure about sizing? The smartest move is to use free in-store pickup so you can try the pair on before paying anything. That means no shipping fee and no return hassle. For online orders that need a different size, process it as an exchange rather than a return so you settle the swap in one step instead of starting over with a new order.
Here's how the policy works. Returns are free since J&M provides a prepaid label, though your original shipping fee isn't refunded. Standard shoppers get 90 days to return unworn items with a receipt, while J&M Insiders get a full 365 days with no receipt needed, a solid reason to join for anyone who likes to take their time deciding. You can start a return by mail or in-store, but those paid with Affirm must go back by mail and take a few extra days to refund.
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4 active offers1 offer added this week
Best Offer
Verified
30% OFF
Take an Extra 30% Off Apparel Sale
Ends in 2 days
Receive an extra 30% off select apparel sale items when you use the promo code provided. The discount applies to qualifying apparel included in the sale, while certain products or styles may be excluded. Sale pricing and product availability may vary. Offer details, eligible products, pricing, and availability may change at Johnston & Murphy’s discretion.
Verified
FREE SHIPPING
Free Shipping on Orders
Ends in 4 days
Get free shipping on any order at Johnston & Murphy. Apply the coupon code at checkout. Offer applies to qualifying purchases only, and exclusions may apply. This offer may change or end without notice, and all changes are up to Johnston & Murphy’s discretion.
40% OFF
Enjoy Up to 40% Off Select Women's Shoes
Ends in 4 days
Find up to 40% off select women’s footwear at Johnston & Murphy, including a variety of styles for everyday wear. Offer applies to eligible products only, and restrictions may apply. Availability and pricing may vary by item. This offer may change or end without notice, and all changes are up to Johnston & Murphy’s discretion.
20% OFF
20% Off Select Men's Apparel with 2 or More Purchase
Refresh your closet with 20% off select Johnston & Murphy men's apparel when you purchase two or more qualifying items, including polos, button-downs, and chinos typically priced from around $90 to $200 before savings (note prices may vary). Discount applies automatically at checkout. Cannot be combined with other coupons, store credits, or loyalty rewards. Excludes footwear, accessories, gift cards, and clearance. Available while supplies last. This offer is valid for a limited time only, and any modifications are at Johnston & Murphy's discretion.
Missed these coupons?
Our team has found the below offers to no longer be valid
45% OFF
Take Up to 45% Off Select Backpacks & BriefcasesSave up to 45% on select backpacks and briefcases at Johnston & Murphy, including eligible leather goods and accessories. Offer applies to qualifying products only, and exclusions may apply. Availability and pricing may vary based on product selection. This offer may change or end without notice, and all changes are up to Johnston & Murphy’s discretion.
50% OFF
Save Up to 50% on Select Men's Polos & KnitsShop up to 50% off select men’s polos and knits at Johnston & Murphy, featuring eligible styles for everyday wear. Offer applies to qualifying apparel items only, and exclusions may apply. Product selection, availability, and pricing may vary. This offer may change or end without notice, and all changes are up to Johnston & Murphy’s discretion.
60% OFF
Up to 60% Off Men's ShoesSave up to 60% on select men’s shoes at Johnston & Murphy. Shop eligible styles from the men’s sale collection online to receive the advertised discount on qualifying footwear.
Frequently asked questions about Johnston & Murphy
Join J&M Insider for exclusive member perks
Joining J&M Insiders is free, and it changes how much you save on every order. As a regular shopper, you only skip shipping fees once you hit $200, you wait for sales to go public, and you can return unworn items within 90 days. As an Insider, those limits mostly disappear. You get free ground shipping on every order with no minimum (J&M calls it Special Delivery), Inside Deals, a 60-day Wear Test, 365-day no-receipt returns, plus First Look at new and limited styles.
The 60-day Wear Test is the real money-saver, and it's Insider-only. You can actually wear the shoes, not just try them on, and still get a full refund if they don't hold up or feel right. Regular shoppers don't get that; their 90-day window covers unworn items only. That removes the risk of getting stuck with an expensive pair you can't return. Pair it with Inside Deals, which lets you shop markdowns before the public. You get first pick before the best sizes sell out, so you save on price and get better selection. Since joining costs nothing, the free shipping alone saves you money on a single order under $200. The only reason to skip it is if you truly never plan to buy again.
How to apply a Johnston and Murphy promo code
Want the run-through on how to add a promo code on your desktop or mobile phone? We've compiled the steps below for you:
Click the bag icon when you're done shopping.
Enter your code in the "Promo Code" box.
Hit "Apply" and proceed to checkout to secure your order.
J&M generally allows one promo code per order, so a code usually won't combine with the Mix & Match 20% or member-exclusive deals. Make sure to pick whichever saves you more. Also, check the sale price with no code first, then test your code and keep the lower total.
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You can write a review for your approved transactions.