Crate & Barrel is a home goods retailer that started in 1962 in Chicago, when Gordon and Carole Segal opened their first store. Today the company sells furniture, kitchenware, dinnerware, bedding, and home decor through more than 90 stores across the U.S. and Canada. To reach customer service, you can call 800-967-6696 Monday through Friday from 8 a.m. to 7 p.m. CT, or on weekends from 8 a.m. to 6 p.m. CT. For text support, message 312-779-1979 during the same hours. Live chat is available daily from 8 a.m. to 11 p.m. CT.
You have 30 days to return most items, and the smartest way to protect your refund is to drop it off at any Crate & Barrel store. In-store returns skip the $15 to $25 mail-in shipping fee, and the credit usually posts same day. Original shipping charges aren't refunded, and you need to cover the return shipping costs when you mail it back. For anything within driving distance, the in-store drop-off is the best move.
Proof of purchase decides if you get a full refund or just merchandise credit, so keep your paperwork. Crate & Barrel accepts the original receipt, packing slip, order number, or gift registry number. If you've lost all of that, they can usually look up the order using your payment card or eReceipt email. Without any proof, the return won't go through, which means full price lost on a returnable item. With proof, refunds go back to your original payment method, though in-store cash refunds cap at $100 with any balance mailed as a check.
A few rules worth respecting. Furniture damage must be reported within seven days of delivery, so inspect every piece the day it lands. All furniture returns include a pickup fee that reduces your refund. Custom orders, personalized pieces, and clearance items are final sale, so a deep markdown stops being a deal the moment it doesn't fit your space. When you end up with merchandise credit, treat it like cash already paid in and deploy it during a sale event like Black Friday or Summer Sale to stretch its value.
Start your interior design journey perfectly by registering for the official store newsletter and SMS to unlock an instant 10% discount on your next beautiful online order. This welcoming promotional code is sent directly to you and cannot be combined with other ongoing furniture sales or clearance markdowns. Simply apply the unique code at checkout to watch your total drop. Bear in mind that all changes to this welcoming perk are fully up to Crate & Barrel's discretion. We verified in September 2026 that newsletter signup offers is an ongoing promotion for new customers.
Enjoy up to 60% off summer clearance items at Crate & Barrel, including select furniture, home decor, and kitchen products. Offer applies to marked clearance items only, and some products or collections may be excluded. This offer may change or end without notice, and all changes are up to Crate & Barrel’s discretion.
Save up to 30% on select items from Crate & Barrel’s Clean Kitchen Collection, as marked. Discounts vary by product and are reflected in the listed price. Offer applies to eligible merchandise only and excludes taxes, shipping, gift cards, and prior purchases. Selection may change during the promotion and some items may be excluded. Subject to stock availability.
Skip the annoying delivery fees by looking for specific furniture, soft bedding, and premium appliances marked with a special tag to receive completely complimentary shipping. This amazing zero-cost delivery promotion only applies to those designated products and cannot be universally applied to oversized freight items that lack the specific label. We highly recommend browsing the collection today since this offer is valid for a limited time only! All changes to shipping parameters are up to Crate & Barrel's discretion.
The Crate & Barrel Visa Signature Card earns 10% back in Reward Dollars. Every 20 Reward Dollars converts into a $20 certificate to spend in store or online, which is where the real savings strategy kicks in.
To get the most value, time your big purchases around the Warehouse Sale or seasonal markdowns. That way, your 10% rewards stack on top of already-discounted prices. Furnishing a new place is the sweet spot. Buying a sofa, rug, and lighting in one go racks up certificates quickly, turning a single spend into ongoing store credit you can use later. On top of the everyday rewards, cardholders can earn bonus Reward Dollars through exclusive offers, including a $50 Welcome Bonus after qualifying spend and a $100 Milestone Bonus each year you hit $10,000 in card spend.
That said, this card only makes sense when you're planning a bigger home project or shop these brands regularly. If you only shop a few times a year for small items like a candle or throw pillow, this card won't earn you much. The 10% reward is limited to orders from the Crate & Barrel brand only. A general 2% cash-back card would likely give you more value because it earns on everything you buy. Just keep in mind the rewards are only valid on Crate & Barrel and its sister brands, and the reward expires after 12 months of inactivity.
New customers can claim 10% off their first order by signing up for emails and text alerts. The code lands in your inbox within minutes, but it only works once, so it pays to plan your order before clicking apply.
Since the code only fires once, use it on the biggest eligible item in your cart rather than a small buy. The discount works best on dinnerware, decor, and bedding, while furniture, small electrics, and designer collaborations are usually left out. A bedding set or rug that falls outside the exclusion list will stretch your 10% further than a single mug or candle.
Welcome codes typically expire at the end of the year, so don't sit on it for too long. Before you check out, scan the sale section as well. If the code applies to already-reduced items, you're stacking savings on top of savings.
The Clearance page is where the deepest markdowns live at Crate & Barrel, with recent prices cut by as much as 60%. The Sale page only carries 10% to 35% off in-season items, so it pays to check the clearance page first for the biggest savings.
Don't bother holding a coupon for these items. A 20% off code rarely beats clearance pricing, and most promo codes exclude clearance anyway. The smarter play is to time your visits. Clearance tends to refresh after major sales events and at the end of each season, when leftover inventory gets marked down to clear the shelves. Checking in after holiday weekends or seasonal transitions usually surfaces the freshest cuts.
If you carry their credit card, clearance buys still earn 10% back, which essentially stacks a rewards layer on top of an already discounted price. Pair that with in-store pickup when possible to skip shipping fees, and you're squeezing every last dollar out of the deal.
One catch worth respecting: clearance products are almost always final sale. You can't return it if the dimensions don't work in your space, so measure your room before adding anything to your cart. A 60% markdown means nothing if the piece ends up in the wrong corner.
To shop faster, use the category filters on the left side of the page to sort by room or product type. The deepest savings tend to disappear quickly once markdowns hit, so when you spot the right piece at the right price, move on it.
Here’s our quick guide to applying your discount and what to do if the promo code doesn't work.
Find the "Enter Promo Code" box in your order summary at checkout.
Paste the code and hit Apply.
Confirm the discount lands on your total before you pay.
On mobile, the steps are tucked under your cart:
Tap the cart icon, then View Cart.
Scroll past the subtotal to find the promo code field.
Paste your code and apply.
The app also keeps a record of codes you've used in your account history, which is worth checking before your next purchase to see what types of offers the brand typically issues.
Crate & Barrel only allows one promo code per order, so when multiple codes are available, pick the one that delivers the best value. A 10% off code beats a $10 off code on any order over $100. Codes can usually be layered on top of regular sale prices, but clearance items are almost always excluded.
What to do if the code doesn't work: First, check that you have typed the code correctly. If that doesn't work, we recommend you read the code's fine print. Often, a code is not working because of certain exclusions, such as certain high-end brands, sale items, or a required minimum spend. When a code excludes the items you actually want, it's often more valuable to skip the code and lean on the All Free Shipping collection or a timed sale event like Black Friday or Wine & Dine instead.
Summer Sale (July): The best stretch for outdoor furniture and patio sets. Recently, patio sofas have dropped $400 to $600, and umbrellas and outdoor rugs have come down 30% to 50%. Markdowns get deepest in the last week of July as inventory clears out. Furnishing indoor spaces? You will likely get much more for your money by waiting for Black Friday.
Wine & Dine Event (Fall): A solid time for hosting gear. Wine glasses, flatware, and dinnerware collections drop around 20% when bought as full sets. Buying individual pieces during this event misses the point. Sets give you the lowest per-piece price.
Black Friday and Cyber Week: This is the window for big-ticket buys like sofas, dining tables, and high-end kitchen electrics. Stand mixers and premium cookware regularly drop $100 or more. Popular items sell out fast, so add what you want to your cart a few days before the sale goes live. Cardholders still earn 10% back on Black Friday deals, which layers a rewards return on top of the sale price.
Spring Refresh (March to April): Best for storage, organization, and bathroom upgrades right as people start spring cleaning. Past spring sales have included 20% off organization collections and harder-to-find discounts on premium bath bundles. This is also the sweet spot for refreshing entryways, mudrooms, and closet systems before the summer travel season hits. For outdoor or patio gear, Summer Sale generally provides better discounts in that category.
Which sale wins? Black Friday is the clear winner for furnishing an entire home, since it covers the widest range of categories at the deepest discounts. Wine & Dine is the most specialized but the most predictable for hosting essentials. Summer Sale and Spring Refresh are seasonal plays that provide the best value for specific categories at the right time.
Sales only save money if the product is actually needed. Waiting eight months for Black Friday isn't the best choice when giving your house a makeover. The same goes for limited-edition designer collaborations and small-batch collections, which rarely see meaningful markdowns and often sell out before any sale hits. And when Reward Dollars are about to expire, redeeming at full price still beats letting the credit disappear.
A note on stacking: welcome codes and most promo codes usually exclude sale items, so don't count on layering a coupon over these prices. The Crate & Barrel credit card is the exception worth using, since the 10% rewards continue to earn on sale purchases, turning a one-time discount into ongoing store credit.
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