Why didn’t my cashback track?

Your cashback may not track for several reasons. To avoid issues, always check the terms and conditions of each offer before shopping.

Common reasons include:

• The item or category purchased isn’t eligible for cashback.

• An unauthorized coupon code was used.

• The order was canceled or returned.

• Browser cookies weren’t enabled, preventing tracking.

• You navigated away from the store during checkout.

• Other browser extensions interfered with tracking.

• You switched from the Coupons.com browser to a retailer’s app during checkout.

Tip: Start your shopping on Coupons.com and complete your purchase on the same platform or browser where the offer was activated to ensure your cashback is applied.