Stop & Shop is a grocery retailer with in-store shopping, pickup, and delivery options. Shoppers can place orders on the website or app and manage digital coupons, rewards, and order updates in the same account.
For any help with your orders or delivery issues, call them at 1-800-767-7772. You can also use the virtual chat on their website to get quick answers to some questions.
If you're not satisfied with a purchase, here are the main Stop & Shop return rules to know:
In-store purchases: You may return eligible items in-store. Depending on the item and return circumstances, the store may offer a refund or exchange.
Online or Pickup Purchases: You must contact their Customer Care team at 1-800-767-7772 within seven days of delivery or before the product’s expiration date, whichever comes first. In some cases, you may be asked to return the item before a credit is issued.
To avoid missing the deadline, review your order as soon as possible after delivery or pickup. If an item is missing and it was not marked out of stock, you typically have 48 hours from delivery to contact Customer Care about a refund. It may also help to have your order details ready when you reach out.
New customers can save $25 on each of their first two grocery orders of $100 or more by applying the promo code provided. Restrictions apply. Online redemption only; Stop & Shop may modify the offer anytime.
Refresh your beverage favorites at Stop & Shop with up to 45% off qualifying selections. This offer applies to select coffee, tea, juices, soft drinks, and other featured beverages included in the promotion. Product selection and availability may vary, and all changes to pricing, eligibility, and offer terms are up to Stop & Shop’s discretion.
Available for Stop & Shop pickup or delivery.
Delivery fee up to $6.95 waived on $20 or more.
Pickup or delivery only.
Free delivery up to $6.95 with $20 or more, restrictions apply.
Valid on Stop & Shop pickup or delivery.
Redeem qualifying GO Rewards points for $5 off eligible groceries at checkout. Excludes alcohol, gift cards, prescriptions, and lottery. Rewards cannot be combined with certain promotions and have no cash value.
A $5 discount is available on orders of $15 or more for select groceries at Stop & Shop. This offer applies to a variety of participating products. Customers must use the provided code at checkout to unlock the discount on qualifying purchases. This offer may not be combined with other promotions or applied to taxes, shipping charges, or excluded items, and availability is subject to product selection, inventory, and promotional terms. Stop & Shop may modify or end this promotion at its discretion.
Online only, restrictions apply.
Available for pickup or delivery.
Make summer cookouts even sweeter with buy 2 get 1 free on select berries at Stop & Shop, your neighborhood grocery destination for fresh produce, grilling essentials, and everyday staples. The discount applies directly to eligible berry products online or in store through the Stop & Shop website or mobile app, with savings automatically reflected at checkout. The offer cannot be combined with other promotions and excludes taxes and delivery fees. Stop & Shop reserves the right to modify or discontinue this promotion at any time.
Join the Go Rewards program to earn points for discounts on your future purchases. New members may receive a welcome bonus of 500 points. After that, you'll earn one point for every $1 spent. Once you reach 100 points, you can redeem them for $1 off groceries or 10¢ off per gallon at participating Shell gas stations.
This program may be useful for shoppers who buy groceries regularly, since repeated purchases can help points build over time. Keep in mind that points expire at the end of the following month, so it helps to check your balance and redeem eligible rewards before they expire.
Before you start filling your cart, check the Weekly Ad, which updates every Friday. You may find BOGO offers and other featured discounts there, making it a useful place to spot lower prices on select groceries before you shop. It can be especially helpful if you plan meals ahead of time, since you can build your shopping list around current deals and reduce the number of full-price items in your cart.
Another section worth visiting is the Coupons section, where you can clip digital coupons to your account before checkout. Be sure to log in before you shop so eligible offers can apply to your order automatically. These coupons may only be available for a limited time, so checking the section often can help you spot new savings opportunities.
Using a promo code is easy, but you'll save the most by knowing the rules. Here's our step-by-step guide:
Fill your cart and click the cart icon.
Find the "Promo Code" box on the right-hand summary panel.
Paste your promo code and click "Apply."
One thing to keep in mind: Stop & Shop only lets you use one online code per order, so coupon stacking isn't allowed at checkout on the website. That makes choosing the right code important.
You can write a review for your approved transactions.