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Pop Mart Coupon Codes in September 2026

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About Pop Mart

Pop Mart sells collectible blind boxes and figures through its online store. The main thing to know before you buy is that many items are sold as surprise assortments. You won't know which exact figure you're getting until you open the box, so factor that into your purchases.

For order help, you can reach Pop Mart's North American support team by email at [email protected] or through the contact form on their website. You can also start a live chat by clicking the "Chat with us" link in the footer of the site, available Monday through Sunday, 8:00 a.m. – 2:00 a.m. PDT.

What to know about Pop Mart's return policy

Opened blind boxes generally can't be returned based on personal preference. Since the surprise element is central to the product, Pop Mart does not accept returns just because you didn't get the variation you were hoping for.

For standard returns, you have 14 days from delivery to start the process. Note that items must be unused, unopened, and in their original packaging. To begin, contact their customer service team with your order number to request return authorization.

Return shipping costs depend on why you're sending the item back. This will affect how much money you actually get back. If the return is due to their error, like a manufacturing defect or damage in transit, they will cover return shipping. They will send you a prepaid label or pay you back for the postage, as long as you report the issue within the after-sales period.

If the return is for any other reason, like an incorrect address you provided, you'll pay both the outgoing and return shipping fees. These costs can eat into your refund, so think it over before you send the item back. Once they've received and checked your return, they'll refund your original payment method.

Trustpilot reviews show that their return process can be slow and demanding, even for valid claims. One shopper said they had to send several rounds of photos, videos, and emails before their request was approved. Due to problems such as this, we recommend only buying boxes you'd be happy to keep, regardless of the variation.

4 active offers4 offers added last month
Best Offer
65% OFF

Up to 65% Off The Monsters Collection

Ends in 2 days
60% OFF

Up to 60% Off Accessories

Ends in 3 days
40% OFF

Up to 40% Off Plush Dolls

Ends in 3 days
FREE SHIPPING

Free Standard Shipping on $159+ Order

All year round

Frequently asked questions about Pop Mart

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