Pop Mart sells collectible blind boxes and figures through its online store. The main thing to know before you buy is that many items are sold as surprise assortments. You won't know which exact figure you're getting until you open the box, so factor that into your purchases.
For order help, you can reach Pop Mart's North American support team by email at [email protected] or through the contact form on their website. You can also start a live chat by clicking the "Chat with us" link in the footer of the site, available Monday through Sunday, 8:00 a.m. – 2:00 a.m. PDT.
Opened blind boxes generally can't be returned based on personal preference. Since the surprise element is central to the product, Pop Mart does not accept returns just because you didn't get the variation you were hoping for.
For standard returns, you have 14 days from delivery to start the process. Note that items must be unused, unopened, and in their original packaging. To begin, contact their customer service team with your order number to request return authorization.
Return shipping costs depend on why you're sending the item back. This will affect how much money you actually get back. If the return is due to their error, like a manufacturing defect or damage in transit, they will cover return shipping. They will send you a prepaid label or pay you back for the postage, as long as you report the issue within the after-sales period.
If the return is for any other reason, like an incorrect address you provided, you'll pay both the outgoing and return shipping fees. These costs can eat into your refund, so think it over before you send the item back. Once they've received and checked your return, they'll refund your original payment method.
Trustpilot reviews show that their return process can be slow and demanding, even for valid claims. One shopper said they had to send several rounds of photos, videos, and emails before their request was approved. Due to problems such as this, we recommend only buying boxes you'd be happy to keep, regardless of the variation.
Save up to 65% on select items from The Monsters Collection at POP MART. Offer applies to marked collection items only, and some products or styles may be excluded. Availability and pricing may vary by item. This offer may change or end without notice, and all changes are up to POP MART’s discretion.
Get up to 60% off select accessories at POP MART, including eligible items from the accessories collection. Offer applies to marked sale items only, and some products or styles may be excluded. Availability and pricing may vary by item. This offer may change or end without notice, and all changes are up to POP MART’s discretion.
Enjoy up to 40% off plush dolls at POP MART, including select character designs and collectible styles. Offer applies to eligible collection items only, and some products or styles may be excluded. This offer may change or end without notice, and all changes are up to POP MART’s discretion.
Get free standard shipping on qualifying POP MART orders of $159 or more (minimum typically calculated on merchandise subtotal before taxes/discounts unless otherwise stated). Valid on standard shipping only; shipping eligibility and delivery areas vary by destination. Excludes taxes, duties, gift cards, and prior purchases; oversized or special-shipping items may be excluded. Cannot be combined with other shipping offers unless explicitly stated.
You can write a review for your approved transactions.