
Dinnerly is a low-cost meal-kit service launched in 2017 by parent company Marley Spoon. It delivers pre-portioned ingredients and short recipe cards, with meals starting at $5.99 per serving.
Need to reach out to customer service? We recommend checking the FAQ page on their website first. There’s a chance that your question has already been answered there. If not, you can use the live chat on their website or call them at +1-888-267-2850 from 9 a.m. to 6 p.m. on weekdays.
Every Dinnerly box comes with a free freshness and quality guarantee that covers missing, damaged, or spoiled ingredients. Claims have to be filed within seven days of delivery, and the guarantee only lasts four days from the day the box lands. Anyone travelling during delivery week is better off pausing that box in advance than counting on the guarantee later.
The coverage also extends to a failed ice pack or the wrong recipe in the box. Reports go through customer service or the account page, and adding a photo speeds up the review. Compensation usually lands as an account credit that auto-applies to the next order. A refund back to the original card is available on request and is easier to get if it's mentioned in the first message. That matters for anyone thinking about pausing or cancelling, since unused credit disappears once the subscription closes.
A few situations fall outside the guarantee:
Missed cutoffs: Boxes that stay active past the weekly cutoff will still charge and ship.
Promo boxes: Free or heavily discounted welcome boxes fall under a different policy than paid orders.
Taste preferences: A refund is not available just because a recipe wasn't a hit.
New customers can save 50% on their first Dinnerly order along with complimentary shipping, making the welcome box a budget-friendly way to try the menu. The discount applies once the promo code provided is added at checkout on the first purchase only. This offer is available for a limited time and applies to new subscribers. Cannot be combined with other coupons, rewards, or active sale events. Dinnerly reserves the right to modify or end the promotion whenever needed.
Enjoy 35% off your initial Dinnerly order when the promo code is applied during checkout. Explore customizable meal plans, family friendly recipes and convenient dinner solutions through the website. Offer details may be updated by Dinnerly at its discretion.
Get up to $180 off your first 5 boxes at Dinnerly, including eligible meal kit selections and plans. Offer applies to qualifying new customers only, and some restrictions may apply. This offer may change or end without notice, and all changes are up to Dinnerly’s discretion.
Get 35% off your first order at Dinnerly, including eligible meal kits and menu options. Offer applies to qualifying new customers only, and some restrictions may apply. This offer may change or end without notice, and all changes are up to Dinnerly’s discretion.
A Dinnerly voucher goes onto a specific upcoming order in the account, not at a regular checkout page. Each order shows a "days left to edit" counter with the exact deadline, which usually falls five to seven days before delivery at 11:59 p.m. local time, depending on the ZIP code.
On the Dinnerly website:
Log in and open Orders in the top menu.
Select the upcoming order.
Scroll to Manage order and click Apply voucher.
Enter the code and click Apply.
Open See price breakdown on the order to confirm the discount landed.
On the Dinnerly app (iOS and Android):
Open the Upcoming tab.
Tap the week for the order to be discounted.
Tap Manage, then Add promo code, then Save.
Button labels in the app can shift with updates, so the voucher field on the web version is the safer place to check if anything looks different.
Codes are case-sensitive, and a trailing space from a copy-paste is one of the most common reasons a valid code comes back as "invalid." If the code still fails after a clean paste, the account has probably already used one of that type. Dinnerly's terms allow one code per person and one per order.
Account credits (from refunds or referrals) work differently. They apply automatically to the next active, unpaid order and don't fill the one-code slot, so a shopper carrying a credit can still add a promo code to the same order and get both.
You can write a review for your approved transactions.