
Ballard Designs is a home furnishings retailer based in Atlanta. The brand sells furniture, rugs, drapery, lighting, outdoor décor, and custom upholstery. You can shop online, through the print catalog, or at a few US retail and outlet stores.
Need to reach them? Call 1-800-536-7551 or fill out the online contact form. Phone support runs 8 a.m. to 8 p.m. ET, seven days a week. Live chat is open 8 a.m. to 8 p.m. ET on weekdays and 9 a.m. to 8 p.m. ET on weekends. For anything else, the Contact Us page on their website lists the right channel for each type of question.
Ballard gives you 90 days from the ship date to return most items for a refund or exchange. But the original Shipping & Processing fees aren't refunded, and a $8.95 return label fee will be deducted from your refund.
To start a return, sign in to your account, open Order History, pick the order, and click Return Item to print your prepaid label. Full terms and the non-returnable category list live on Ballard's returns page.
The cheapest return is the one you don't have to make. Before a big purchase, try these free options first:
Book a design consultation by phone, video, or in-store.
Order fabric swatches before buying custom upholstery.
Stop by a Ballard outlet or store nearby to see the size and finish in person.
If the item has already arrived, make sure to test it right away. On a large piece, paying the fees to send it back usually still saves you money. On a small accent item, the fees can eat a big chunk of the refund, so keeping, regifting, or reselling locally may leave you better off.
Earn $50 off after a successful Ballard Designs referral. Online redemption may be required, this reward cannot be stacked with other coupons or sales, and availability may be limited for a short time.
During the Bedroom Event at Ballard Designs, take 30% off all bedroom furniture, mattresses, and bedding, with prices as marked. Ballard Designs offers home furnishings and décor with a classic, European-inspired style. The discount applies automatically, so no code is needed. Exclusions apply, including holiday and clearance items, select headboards, pillows, dorm bedskirts, outdoor furniture sets, and other listed products. The offer cannot be combined with other promotions unless specified, or applied to previous purchases, replacement orders, gift cards, monogramming, or donations. It is not available in Ballard Outlet Stores. Shipping charges are based on the item price before the discount, and the offer has no cash value.
New text subscribers can get 25% off a qualifying purchase on select home items, with some products often starting around $20 before discounts. Exclusions may apply.
Take up to 25% off sitewide at Ballard Designs for a limited time, with prices as marked. Known for its classic home furnishings and décor, Ballard Designs applies the discount automatically, so no code is needed. Exclusions apply, including holiday and clearance items, mattresses, select headboards, pillows, dorm bedskirts, outdoor furniture sets, and other listed products. The offer cannot be combined with other promotions unless specified, or applied to previous purchases, replacement orders, gift cards, monogramming, or donations. It is not available in Ballard Outlet Stores. Shipping charges are based on the item price before the discount, and the offer has no cash value.
Elevate your space with 30% off select dorm room essentials at Ballard Designs. This offer applies to a curated collection of furniture, bedding, and decor perfect for college living. The discount is applied automatically at checkout on qualifying purchases. This offer may not be combined with other promotions or applied to taxes, shipping charges, or excluded items, and availability is subject to product selection, inventory, and promotional terms. Ballard Designs may modify or end this promotion at its discretion.
Apply the code during the Labor Day Sale to take up to 75% off sitewide with free shipping at Ballard Designs, plus an extra 20% off clearance. A retailer of furniture, home décor, and outdoor pieces, Ballard Designs offers this in-store and online, with the code activating the shipping benefit. Pricing is shown as marked while stock remains.
Take an extra 20% off clearance items at Ballard Designs. This offer applies to a curated selection of custom furniture, elegant decor, and bedding that are already marked down. The discount is applied automatically at checkout on qualifying purchases. This offer may not be combined with other promotions or applied to taxes, shipping charges, or excluded items, and availability is subject to product selection, inventory, and promotional terms. Ballard Designs may modify or end this promotion at its discretion.
The card earns 10% back as store credit. Every $1 you spend earns one point, and every 100 points becomes a $5 Reward Certificate. New cardholders also get a $50 welcome bonus after a qualifying first purchase within 60 days and a 20% off code during their birthday month. Cardholders also enjoy 12-month deferred-interest financing on orders of $599 and up.
Most Ballard shoppers don't need the card, since every major discount works without it. It really pays off for repeat buyers, like someone mid-renovation, refreshing seasonally, or working through a multi-room project, since they'll actually spend the Reward Certificates. Anyone who carries a balance, shops Ballard once, or wants flexible cashback over store credit locked to one retailer should pass.
A few things to know before applying:
No annual fee
The card is issued by Comenity Capital Bank / Bread Financial at a 35.99% Purchase APR
A $2.99 monthly paper statement fee applies unless you switch to paperless
If any balance is left at month 12 of the financing plan, the full 35.99% gets charged retroactively from the purchase date. One missed payoff can wipe out years of rewards.
To apply for a card, you can do it online or apply at the nearest store.
Email signup gets you a 20% off code, and SMS signup gets you 25% off, but Ballard only lets you use one code per order. Most shoppers use the bigger SMS discount first and save the email code for a later purchase. Both codes are one-time use, and neither works on clearance or past orders.
There's a bigger reason to subscribe, though. Sale alerts hit your inbox early, so Memorial Day, Friends & Family, and Black Friday previews all land before the rest of the internet sees them. That early notice matters most for custom upholstery, since Ballard only honors a sale price on a custom order when the fabric ships before the sale ends. For anyone planning a custom sofa or chair around an event, the email list is the only real way to time it.
On Ballard's website (desktop or mobile), here's the process.
Add items to your cart.
Open the cart and scroll to Order Summary.
Type your code in the "Enter Key/Promo Code" field.
Click Apply. Your discount appears above the subtotal.
A few notes on how stacking works at Ballard:
Only one discount code per order. Newsletter, referral, SMS, sitewide, and birthday codes can't be combined at checkout, so pick whichever saves the most.
Automatic promotions like Buy More Save More tier discounts apply without a code. Whether they stack with a manual code varies by promotion, so check the cart at checkout to see which one is applied. You'll normally see a note, "This item is excluded from some promotions".
Credit card rewards points are earned alongside any promo code, since the rewards aren't a code and don't count against the one-code limit.
When a code won't apply, run through the basics first. Check for clearance items in your cart (which many promo codes exclude), a cart total below the code's minimum, an expired code, or a code tied to a specific account that isn't signed in (newsletter and referral codes often are).
You can write a review for your approved transactions.