Arlo sells smart home security devices and related monitoring services. Are you in need of assistance? Their FAQ page, community forum, and live chat are excellent resources. For more personalized help, you can call 1-877-427-5680 from 6 a.m. to 8 p.m. PST to speak with a representative.
When you buy an Arlo device, you have 30 days from the shipment date to initiate a return. That window means you are not stuck paying for a camera or system that does not fit your home or your setup. The safety net is worth real money, especially when you are testing a device or comparing Arlo against another brand before you commit.
To keep your refund on track, make sure the item was bought directly from Arlo. If you bought it from a third party, their return policies apply and may include additional charges. Return the product in its original packaging with every accessory included, and confirm that the serial number on the item matches the serial number from your purchase. You will also want to use the shipping label Arlo provides so your return is processed without extra out of pocket cost.
Starting the process is simple. Go to their returns page, enter your order number and email address, and follow the steps shown on screen. Once your return is accepted, you should see a credit within ten to 15 business days, issued back to your original form of payment.
Secure your home for less with 15% off your home security setup when you sign up for emails. This offer is available to new email subscribers and applies to eligible home security products. Some items or bundles may not be included, and other restrictions may apply. All changes to this offer are at Arlo's discretion. We verified in September 2026 that newsletter signup offers is an ongoing promotion for new customers.
Take 15% off all eligible product online from Arlo. Customers can redeem the discount by using the promo code provided at checkout. The offer applies to the qualifying charger only. Availability may vary, and all changes to the offer are at Arlo’s discretion. This offer was last verified on September 18, 2026.
Select home security cameras at Arlo are available with savings of up to 64% off. Discount amounts may vary by camera model and current promotion. Customers can purchase qualifying cameras online through Arlo’s website. Product selection and availability are subject to stock, and all changes to the offer are at Arlo’s discretion.
Shop up to 20% off bundles at Arlo, including eligible security cameras and smart home products. Offer applies to qualifying bundle purchases only, and some products or collections may be excluded. This offer may change or end without notice, and all changes are up to Arlo’s discretion.
Arlo offers a 15% discount through ID.me, and for the groups who qualify it is one of the easiest ways to bring down your total. The discount is valid on both full-priced orders and sale items, which matters because many verified discounts exclude items that are already marked down.
Depending on Arlo's current offer terms, the discount is available to groups such as:
Military members
Veterans
First responders
Students
Teachers
Government employees
Nurses
This is useful because it rewards people who often are not the target of the flashiest promotions, and it can beat the standard sale in your cart. Before you get your hopes up, confirm the item you want is actually eligible, since offers like this sometimes carve out new releases, subscriptions, or select bundles.
To use it, open your cart, select the ID.me savings option if it appears, complete the verification, and confirm the discount shows up before you check out. The one rule to keep in mind is that these discounts usually cannot be combined, so treat ID.me as one option to compare against the others rather than something you stack on everything.
Qualifying groups do not have to stop at ID.me either. You can still watch for seasonal sales and bundle pricing, choose an annual Arlo Secure plan over monthly billing to lower the ongoing cost, and check for current promo codes before you pay. The smart move is to price out each path and keep the one that lands you the lowest final total.
Secure massive discounts on your security cameras by using a promo code. Based on our own experience, it's really easy to use one. Just follow these simple steps:
Add your items to the cart.
Click on your shopping cart in the upper-right corner
Click "Checkout" to see your Order Summary.
Find the box labeled “Discount Code.”
Paste your promo code there, and click "Apply". Your savings will be automatically deducted from your total.
Arlo usually does not let you stack a promo code on top of another offer. If an automatic sale is already applied, test the code and observe the price drop. If the code removes a better sale price, drop the code and keep the sale. If it beats the sale, keep the code instead. The goal is always the lowest final total, not the number of discounts you manage to apply, so compare the total with and without the code before you commit.
If a code will not apply at all, work through the usual blockers before giving up. Confirm the code has not expired, and make sure the items in your cart are actually eligible, since offers often exclude sale items, subscriptions, or new releases. Check for a minimum spend requirement, because many codes only unlock once your subtotal clears a set amount.
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