Urban Outfitters is a lifestyle retailer founded in 1970 and based in Philadelphia. You can shop men's and women's clothing, beauty, home goods, music, and tech accessories online or at around 200 US stores. Customer support is reachable by phone at 1-800-282-2200 from 8 a.m. to 10 p.m. ET on weekdays, and 8 a.m. to 9 p.m. ET on weekends. You can also use live chat, text, or message the brand on X or on Facebook.
UO's price adjustment policy is one of the easiest refunds to claim when shopping online, and it's an underused savings lever worth knowing. If the item drops in price within 14 days of your ship date, UO will refund the difference to your original payment method. Say you paid $79 for a jacket, and the price drops to $59 a week later. You get $20 back, which is more than most welcome codes save you on a single item.
To start the request, contact their support team with your order number ready. The smartest way to actually catch a drop is to bookmark the product page right after you buy it. Then recheck it around day seven and again on day 13, or set a price-drop alert through your wishlist or a browser extension. A policy you forget to use isn't a save; it's a missed one.
One thing to clarify: UO only honors true price changes, meaning permanent markdowns and sale-section reductions. A lower price that only appears because of a sitewide promo code doesn't qualify. This is also where timing pays off, if you bought recently and a major markdown window hits (late January, mid-July, or the week after Christmas), that's exactly the kind of price drop the policy is built for.
In-store purchases don't qualify, so the refund path is online-only. But as long as you bought through the website or app and the price dropped on its own, the difference is yours to claim.
The simplest way to protect your refund at UO is to bring your return to a store within 30 days of purchase. You'll get a full refund to your original payment method and skip the $5 restocking fee that will come out of your refund. If the nearest store is a long drive away, mailing the return is the smarter call. Have multiple items to send back? Bundle them into one trip or one shipment to keep the fee from increasing.
To qualify, items need to be unworn, unwashed, and still have their tags. Defective items are the exception and get a full refund no matter how long ago you bought them, so speak up. After 30 days, your refund switches to store credit only — still useful, especially when timing your next order against a sitewide sale to stretch it further. After one year from delivery, returns aren't accepted at all.
Furniture returns have their own set of rules. You have 30 days from delivery to return a piece for a refund, but there are a few catches. Select pieces carry a 15% restocking fee, so check the product page before you buy. Return shipping is on you, which can quietly turn a "free return" into a real cost. And furniture can't be returned in-store, it has to go back by truck pickup or UPS. Also, made-to-order and customizable pieces are final sale.
New subscribers can get 15% off a first eligible purchase when joining the email list and using the promo code provided. E-gift cards and clearance items are excluded, and this welcome offer may change anytime. We verified in August 2026 that newsletter signup offers is an ongoing promotion for new customers.
Take an extra 40% off select items for a limited time in stores and online. Discount will be reflected at checkout.
Save up to 25% on select shoes at Urban Outfitters, as marked. Discount varies by product and is reflected in the promotional price. Offer applies to eligible merchandise only and excludes taxes, shipping, gift cards, and prior purchases. Limited-edition items and popular styles may sell out quickly. Subject to stock availability.
Sign up for the Urban Outfitters UO Rewards program and receive 10% off on an eligible purchase, subject to program enrollment terms. Discount may require account creation and may be issued as a unique offer in your account or email. Exclusions may apply, including gift cards, select brands, and prior purchases. Offer is intended for eligible US customers and may be limited to online use. This offer may change or end without notice. Not valid with other promo codes unless explicitly permitted.
Skip delivery charges with free standard shipping when your cart holds at least $60 after discounts and before taxes. All changes are up to Urban Outfitters, and non-contiguous states may see adjustments.
Get 20% off from Urban Outfitters when you leave 5+ eligible product reviews, following the retailer’s review and rewards rules. Reviews typically must be approved and tied to a valid account to qualify, and the discount may be issued as a code or account offer. Exclusions may apply, including gift cards, select items, and prior purchases. Offer availability may vary and may be limited to eligible US customers. Discount may have a validity window and usage limits. Urban Outfitters may change or end the offer at any time.
Rewards members earn a $5 certificate after completing their third purchase, distributed within twenty-four hours and redeemable within 60 days. Changes to qualifying purchase tracking are at Urban Outfitters's discretion.
Buy one qualifying Out From Under item at Urban Outfitters and get a second eligible item 50% off. This offer applies to participating styles from the Out From Under collection. Shop qualifying products online to receive the applicable discount.
Save 30% on select BDG jeans at Urban Outfitters. Online only. Valid for a limited time. Discount applies only to eligible, marked BDG jean styles; savings vary by item. Inventory may be limited and sizes/colors may sell out. Excludes taxes, shipping, gift cards, and prior purchases.
Get an extra 40% off sale items. Save on a wide selection of sale items featuring clothing, accessories, and lifestyle essentials designed for everyday wear and seasonal style updates. Discover trendy and casual pieces at reduced prices across multiple categories. No promo code required and no minimum spend necessary. Discount automatically applied at checkout page. Offer valid on orders through website and app.
Is UO Rewards worth it? Only for shoppers who buy from Urban Outfitters every couple of months. The free program returns about $5 back for every $200 you spend. That's a solid for regulars, underwhelming for occasional shoppers. Only shop at UO a few times a year? Then the student discount (15% off) or a holiday sitewide sale will put more money back in your pocket than the loyalty program ever will.
New joiners should start by using the 10% welcome code on their first high-ticket purchase. From there, bank your smaller, everyday orders toward the $5 reward you earn after every fourth order. Then, save your biggest haul of the year for your anniversary code, when a single order can unlock the best discount UO has to offer.
One catch worth knowing before you count on the rewards: only three orders per day count toward the 4-order threshold, and only one of those can be online. The $5 reward will pop-up in your account within 24 hours and expires 60 days later, so redeem it on your next planned order, not a future "someday" cart.
On the website or mobile browser: Add items to your bag and click the shopping bag icon. Then, paste your code in the "Promo Code" box and hit "Apply" before checking out.
In the UO app: Tap the bag icon, choose "Apply Promo Code", paste the code, and continue to checkout.
Since only one code applies per order, start with the highest-value code first even if it carries a minimum spend. If it's rejected at checkout, try using a code with a lower discount instead. As a general rule, save percentage-off codes for high-ticket purchases and use flat-dollar codes on smaller orders.
If the promo code isn't working, it's usually due to one of three common reasons. Maybe your cart is under the minimum spend? Add a low-cost item like socks, a sticker pack, or a basic tee to clear the threshold and reapply the code. If there is a partner-brand item in your bag, remove it, reapply the code, and place the partner-brand item in a separate order. And if the code has simply expired, claim a new one from our page most of our codes are good for 30 days.
Only shop two UO sales a year? Make them Black Friday weekend and the week between Christmas and New Year's. Both windows run sitewide discounts of up to 75% off, based on what we have seen over the past two years. Black Friday is your best shot at current-season clothing and gift-worthy pieces at their lowest price of the year. The post-Christmas window leans heavier on holiday inventory and seasonal home goods that UO needs to clear before January.
A common question on these two sales: can you stack a promo code on top? Sitewide percentage-off events usually exclude additional promo codes. The good news is your $5 UO Rewards credit and rewards earned from past orders typically still apply. Always log in and check your account balance before checking out.
The other windows worth waiting for are smaller but still useful if the timing lines up. Spring and summer bring shorter, category-specific sales of up to 50% off select clothing. These work best for warm-weather basics you'd buy at full price anyway.
For the absolute floor price on last-season pieces, head to the post-holiday clearance window from late December into January. If you're flexible on style and willing to shop what's left, you can find markdowns up to 75% off.
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