The North Face has made outdoor gear since 1966, selling jackets, packs, and cold-weather and hiking equipment for men, women, and kids. It's known for durable, technical apparel and its long-standing warranty program. Reach customer service at 888-863-1968 or through the "Contact Us" form on their website.
The North Face warranty covers manufacturing defects, so eligible gear can be repaired or replaced instead of being rebought. One thing to keep in mind is that their "lifetime" warranty doesn't mean your lifetime. It refers to the expected useful life of the product, so coverage reflects how long the item is designed to last rather than an unlimited guarantee.
Before you spend on a replacement, know what actually qualifies:
Covered: Manufacturing defects like seam failures, zipper breaks, or delamination. These are the issues a warranty claim can fix for free.
Not covered: Normal wear and tear, everyday use, accidental damage, or aging gear, which generally won't qualify.
Check first: The warranty term (limited lifetime or one-year, depending on the product) is listed right on each product page, so review it before paying for anything new.
For qualified gear, filing a claim almost always beats buying new. Even out-of-warranty items may be repairable, keeping them in use longer. It also helps to keep your order confirmation on hand, since proof of purchase can speed up your claim when you're ready to file.
Shop up to 40% off women’s sale items at The North Face, including select jackets, apparel, footwear, and outdoor gear. Offer applies to marked sale products only, and some items or collections may be excluded. This offer may change or end without notice, and all changes are up to The North Face’s discretion.
Enjoy up to 30% off selected products as part of the End of Summer Sale. Browse eligible sale items and complete your purchase to redeem the offer. This applicable discount will be automatically applied to qualifying products based on the item selected.
Get 10% off your next eligible The North Face order when you join the XPLR Pass membership and receive the discount as provided. Offer is limited to new or eligible members and may require being logged into your XPLR Pass account at checkout. Discount applies to qualifying merchandise only and may exclude certain products, collections, gift cards, taxes, shipping, and fees as determined by The North Face. Not valid on prior purchases and cannot be combined with other promo codes or promotions unless explicitly stated. Discount may be single use and subject to expiration or other membership rules. The North Face may modify or end this offer at any time; XPLR Pass terms and standard policies apply.
Spend $125 or more at The North Face for free standard shipping, applied automatically at checkout within the United States. This deal may end anytime and cannot combine with other coupons.
Students can enjoy 20% off qualifying purchases from The North Face. Student eligibility may require verification, and certain products, collections, or purchases may be excluded from the discount. The offer applies to eligible merchandise only. Product availability, pricing, eligibility requirements, and offer terms may change at The North Face’s discretion.
Join the XPLR Pass loyalty program for up to $50 off per earning window. You'll also get early access to sales, exclusive product launches, and member-only prices on select items. Plus, we can confirm that you'll enjoy free shipping on all orders sitewide.
So who gets the most out of it? For frequent shoppers, the points add up over time and steadily move you toward $10 rewards, making repeat buyers the biggest winners. However, it's still worth joining for one-time shoppers, since it's free and unlocks free shipping and member-only prices right away.
Here's how you can collect points:
1 point for every $1 spent
10 points when you download the app (iOS only, U.S. residents)
10 points when you use a reusable bag for in-store purchases
25 points when you refer a friend
For every 100 points you collect, you'll get a $10 reward, up to a maximum of $50 per earning window. Rewards are issued automatically at the end of each window, in March, June, and October, rather than stockpiling indefinitely. So if you're planning a bigger purchase, keep it within a single window to hit each $10 reward tier and get the most back.
Renewed is the brand's resale marketplace, where returned, gently used, and repaired gear gets a second life instead of ending up as textile waste. Every item is inspected, cleaned, and restored before it's listed, so you're getting quality-checked gear, not a random secondhand gamble.
Each piece is graded so you know exactly what you're getting:
Like New: Little to no signs of wear.
Excellent: Light wear, still in great shape.
Good: More visible wear, priced accordingly.
We've confirmed Renewed pricing can run well below retail, often steep enough that a jacket originally near $95 shows up in the $40 range. And because every Renewed item is backed by a one-year warranty against manufacturing and workmanship defects, you're not sacrificing peace of mind for the lower price.
Renewed also sells discounted Mystery Boxes, but those are final sale, so no returns or exchanges on that particular deal.
Applying a promo code is simple. Just follow these steps that have been tested by our team:
Browse through their listing and add your favorite gear to your cart.
Once you’re ready, click the shopping bag icon in the top right corner.
On the cart page, find the text that says "Use a Promo Code."
Enter your promo code carefully before clicking "Apply."
Double-check that your savings have been added to your total before moving on to checkout.
That’s it! You can now finish your purchase with confidence.
You can write a review for your approved transactions.