
NAPA Auto Parts has kept American cars and trucks running since 1925. Shoppers stick with NAPA because it sells almost everything they need in one place, from replacement parts and batteries to tools, fluids, and accessories. You can buy online or head to one of their locally owned stores, where a representative can help you match a part to your exact vehicle.
Need help with an order or a return? NAPA's support team is available 24/7. You can reach them by live chat, call 1-800-538-6272, or email [email protected]. Keep in mind that many NAPA stores are owned by local operators, so prices and return rules can differ from one shop to the next. It's worth asking your store before you buy.
Whether your NAPA return is free depends on what you ordered. Checking which type you're buying ahead of time is the easiest way to protect your refund.
You have 30 days from the day your items arrive to send them back. You'll also need an RGA number from the customer service team before shipping anything. Get one by calling 855-392-5646 or emailing [email protected], and start here for every return.
Standard replacement parts are the wallet-friendly ones. Ship-to-home returns are free through UPS, so there's no restocking fee and no return shipping to worry about. Batteries are the one exception, and those go back to a local store instead. Refunds and core credits can take up to 15 business days to land.
Accessories and performance parts are where returns get expensive. You can spot these by the order number, which starts with "ACC." NAPA takes a 15% restocking fee plus return shipping out of your refund, even if the order shipped to you for free.
The only way that fee disappears is if the part was wrong or defective. So before you buy anything in this category, confirm it fits your vehicle and leave it unopened until you're sure you're keeping it. Once NAPA receives your return, your refund posts to your original payment in three to five days.
Sign up for the NAPA email newsletter and receive a welcome promo code for 20% off your next purchase. This offer is available exclusively to new email subscribers and requires a new email address that has not previously been used to subscribe to the NAPA mailing list. After subscribing, your promo code will be sent to your inbox. To redeem the 20% discount, your order must total $125 or more before taxes and shipping. This offer was last verified on August 21st, 2026.
Save $10 on your order when you spend a minimum of $30 on full-price car maintenance items and tools. This promo code is valid for one-time use per customer and applies to qualifying online purchases only. The offer is available for a limited time and cannot be combined with other discounts, promo codes, or promotional offers. Exclusions apply, including online gift card purchases. Valid while eligible products remain in stock. NAPA reserves the right to modify, suspend, or cancel this promotion at any time.
Enjoy 10% off any order as part of this promotional offer from NAPA Auto Parts, featuring automotive parts, tools, accessories and vehicle maintenance products. Enter the coupon code provided during checkout on the website to apply the discount.
Keep your vehicle running perfectly because new rewards members secure $5 off first orders simply by signing up for the official loyalty program. This incredibly helpful introductory offer strictly applies to brand new accounts looking to purchase qualifying automotive parts and professional accessories. Taxes and additional handling fees may still be applied to your final total. You cannot combine this welcome promotion with other ongoing store discounts. All changes are up to NAPA's discretion, allowing the retailer to suspend the loyalty reward without prior notification.
Enjoy free shipping on $49+ orders at NAPA Auto Parts, including eligible automotive parts, tools, and accessories. Offer applies to qualifying online orders only, and some products or shipping methods may be excluded. This offer may change or end without notice, and all changes are up to NAPA Auto Parts’ discretion.
NAPA Rewards is free to join and earns you about 5% back on the parts you buy. It works best on bigger jobs. Brakes, a battery, or a full fluid change can bank a real chunk of points. You get one point for every $1 spent, and every 100 points turns into $5 off a future order.
New members also start with a $5 welcome reward, so it pays to sign up before placing your order. But first, get the 20% welcome discount from the email signup. Use that on your first order, since it only works once and only on that first order. After that, your points will apply to future orders.
When you shop online, just make sure you're signed into your account at checkout, since that's how your order earns and redeems points.
Redeeming is the easy part. Once your order clears the $10 minimum, your reward comes off the total on its own, no code needed. A couple of things to keep in mind:
Points have no cash value and can't be handed off to someone else, though select programs like AAA are an exception
As a member, you'll get extras like birthday gifts, early access to promotions, and a first look at local deals before the public.
On the desktop:
Add your in-stock parts to the cart and click "Checkout."
Find the "Apply Promo Code" dropdown link under the order summary on the right.
Paste your code, click "Apply," and check that the discount shows in your total before paying
On mobile:
Tap the cart, then "Checkout."
The promo field hides inside the dropdown link under the order summary. So tap to expand it first since it's easy to miss on a phone.
Enter your code, tap "Apply," and confirm the new total
Here's where you can save a little extra. Your $10 rewards credit applies on its own once your points hit the minimum, so it can ride along with a promo code in the same order. Free shipping works the same way, since it isn't a coupon.
AAA members have one more option at checkout. Look for the "AAA Membership Discount" drop-down under the order summary. Then enter your name and ZIP code and click "Apply." Keep in mind this won't stack with a promo code. If you try to use both, NAPA overrides one and keeps whichever gives you the bigger discount.
You can write a review for your approved transactions.