italki is an online marketplace where language learners book one-on-one video lessons with independent tutors. It launched in 2007 and now covers more than 150 languages, with most sessions running 30 or 60 minutes.
Each tutor sets their own price, so italki spans a wide range. Budget community tutors sit at the low end, and certified professional teachers charge more at the top. Learners pay per lesson through trial sessions, lesson packages, or a paid add-on called italki Plus. That pay-as-you-go structure is what separates italki from subscription apps like Babbel or Rosetta Stone.
italki does not publish a customer service phone number. For account, billing, or lesson issues, email [email protected] or visit their Help Center.
Every new italki learner gets three trial lessons, one each with three different teachers, and tutors set the trial rate below their standard price. The 100% Satisfaction Guarantee sits behind those trials and works like a small insurance policy. When a teacher does not show up, or the lesson falls short of what you expected, italki refunds the credits to your Student Wallet, up to two times per account.
The common mistake is booking a regular 60-minute lesson with a brand-new tutor to give them a fair shot. Regular lessons are not covered by the guarantee, so a bad fit means the money is gone. Run the three trials for vetting first, and save full-price bookings for tutors you have already sat with.
To protect your refund, you have to contact italki support within 48 hours of the trial time and before you mark the lesson as complete. Miss either deadline and the request is denied. A trial paid for with a promo code or voucher is also not eligible, so hold those codes for lesson packages instead.
One more move gets the most from your three slots. Book all three trials with tutors who teach the same skill you actually want, whether that is conversation practice, exam prep, or business language. That way, you are comparing similar lessons side by side instead of losing a slot to the wrong lesson type.
Apply promo code to get $5 off your first order of $10 or more at italki. The discount applies to eligible first-time purchases that meet the minimum spend requirement and is applied during checkout when the promo code is successfully entered. Certain exclusions or eligibility requirements may apply. Pricing, availability, and promotional details are subject to change at italki’s discretion.
Refer a friend and once their eligible purchases reach $20 in italki Credits, you receive a $10 reward and your friend gets $5. The $20 total excludes gift cards and coupons. Rewards are available once per person and may be non-transferable with no cash value. This offer was last verified on September 25, 2026.
How does italki cashback work?
Use the promo code provided to get $5 off your first class when the lesson price is $10 or more before taxes and fees. New customers only, one use per account, and exclusions may apply.
Start a 30-day free trial of the Plus Plan through the promotional offer. Access the trial according to the plan’s applicable terms and eligibility requirements. A paid subscription may begin after the trial unless canceled according to the provider’s terms. Trial availability and conditions may vary. All changes to the offer are at the italki’s discretion.
Claim an extra $5 off $10+ order as part of this promotional offer from italki, featuring online language lessons, language tutors and learning experiences. Enter the coupon code provided during checkout on the website to apply the discount.
Time-limited incentives for new users, campaign ends 2026-10-15.
Save an additional $5 on orders of $10 or more, including language-learning lessons, courses, and tutoring sessions. Use the promo code during checkout to receive the discount. Cannot be used with any other promotional codes or offers. Discount availability may vary.
Most italki promo codes are entered through the Me Center, under Redeem, not at lesson checkout. Pasting a code at the booking step is the single biggest reason a code seems to "not work."
Copy the code from our italki page.
Log in to italki and open Me Center from your profile menu.
Select Redeem and paste the code into the field.
Confirm. Bonus credits post to your Student Wallet, ready for your next lesson booking.
A second type of promo works on its own. Some italki campaign codes, usually tied to influencer partnerships or event signups, are not entered anywhere. italki auto-deposits the bonus credits into your Student Wallet after your first qualifying credit purchase, usually $20 or more.
When a code fails, three things are usually behind it. The code may already have been used, since most first-order codes are one per account. A trailing space from the copy is the small detail that catches people even when the code is valid.
italki accepts one promo code per checkout, so entering a second one just replaces the first. The closest workaround runs across two steps on the same order. Redeem your promo code through Me Center first, then use the resulting Student Wallet credits to buy a tutor's lesson package from their profile page. The tutor's package discount and your promo code apply to two separate transactions, so both savings land together.
You can write a review for your approved transactions.