Castlery is an online furniture store that sells sofas, tables, beds, and storage pieces with a designer look at mid-range prices. They ship to the US, UK, Canada, Australia, and Singapore. Shoppers love Castlery because they sell straight to you, with no middleman. That means you get the style of stores like West Elm or CB2 for less.
Live chat is the fastest way to get answers about your order, delivery date, or returns. This helps during big sales, when other lines get busy. For texting, message them at 1-424-888-7789. For anything you want in writing, send an email to [email protected]. This is best for refund confirmations or price adjustments after a sale, so you have proof to follow up with later.
Returning an item costs 20% of the price plus the original shipping fee, so smaller orders usually aren't worth sending back. A few more rules to know before you start a return:
You have 30 days from delivery to request a return via the contact us page
Items need to look brand new, with no scratches, stains, or drill marks from putting them together
Hang onto the original box. No packaging means a $50 repackaging fee per item
Customized pieces, display items, and anything marked "Final Sale" or "Clearance" can't be returned at all
Exchanges run through the same return process, so swapping for a different style still triggers the 20% fee unless the item is defective.
Furniture that shows up damaged or broken calls for a different move. Email [email protected] with your order number, a short note about the issue, and clear photos or a quick video. A rep will reply within two business days to set up a replacement, repair, or partial refund, none of which carry the 20% fee.
You'll only get back what you actually paid, not the original sticker price. Plus, the code is gone for good since vouchers are single-use.
One savings tool is Castlery's 14-day price protection. When something you bought from Castlery drops to a clearance price within two weeks of your order, email [email protected] with your order number. Claim the difference as store credit for a future order. It only applies to clearance markdowns, not flash sales, bundle deals, or regular promos.
The sale page holds discounts year-round, with clearance items marked up to 40% off.
For furnishing a full room, the living room bundle stretches your dollar further. Buy a sofa plus one qualifying piece, like a coffee table, accent chair, or media console, and you'll get 10% off any add-ons in the same order. It's worth using with two or three items already in mind, since the discount kicks in at checkout with no code needed.
For a single big piece, hold out for a sitewide sale instead. Castlery runs its biggest promos around Memorial Day, Fourth of July, Labor Day, Black Friday, and end-of-season clearance events, like $200 off $1,500.
Take $50 off orders over $1,495, featuring living room furniture, dining tables, beds, storage solutions, and home accessories. Apply the code during checkout to enjoy the savings. This promotion cannot be combined with other coupon codes or discounts. Some items may not be eligible for the promotion.
Get up to 50% off select rugs at Castlery, including eligible styles for various home spaces. Offer applies to marked sale items only, and exclusions may apply. Availability and pricing may vary based on stock. This offer may change or end without notice, and all changes are up to Castlery’s discretion.
Save up to 30% on select outdoor furniture during the Castlery sale. Eligible items include build-your-own lounge sets, outdoor dining tables, lounge chairs, and many more outdoor living essentials, subject to availability. Discounts apply to qualifying products only and may vary by style, finish, and inventory. Certain new arrivals, accessories, or excluded collections may not be included unless otherwise stated. This limited-time offer cannot be combined with other promotional codes or discounts unless permitted. Additional terms, exclusions, and eligibility requirements may apply.
Save up to 30% on select furniture bundles at Castlery. Discounts apply to eligible bundle purchases and will be reflected at checkout. Offer is valid for online orders while promotional stock lasts; availability of specific styles, collections, or colors may vary. This promotion cannot typically be combined with other discounts, promotions, or coupon codes unless otherwise stated. Castlery reserves the right to modify or discontinue this offer at any time without prior notice.
Join The Castlery Club to earn credits and save up to $300 on future eligible orders. Credits depend on purchases made, may not stack with other offers, and are subject to availability.
Qualify for complimentary shipping on eligible Castlery orders of $1,399 or more. This offer applies to qualifying furniture and home furnishings that meet the minimum purchase requirement, subject to applicable shipping exclusions and restrictions. Product selection, order eligibility, shipping destinations, and delivery terms may vary.
Shop the Castlery Labor Day Sale for a limited time and save up to $500 based on your order total. Spend $1,500 to receive $120 off, spend $2,500 to receive $230 off, or spend $4,500 or more to unlock $500 discount. The savings are tiered according to the qualifying purchase amount, so make sure your order reaches the required spending threshold before checkout to receive the corresponding discount. This is a limited-time Labor Day promotion, so shop during the sale period to take advantage of the available savings.
Get an extra $80 off qualifying orders of $1,500 or more at Castlery. Shop eligible products online and enter the coupon at checkout to receive the discount. This offer applies when you spend more than the minimum value.
Castlery ships free on orders of $1,399 or more, with no code needed. Once your order is ready to ship, Castlery will email you. Depending on the item, you'll either get a fixed delivery date with tracking or hear from the delivery partner to schedule a window.

When Castlery can't reach you to schedule at all, the order gets canceled and hit with the standard 20% restocking fee. Keep your phone on and watch for the delivery partner's call or email.
The loyalty club is free and automatic with an account sign up, but the program only pays off for shoppers already planning an order over $1,000. That's the smallest cart that unlocks a voucher, so a casual one-time shopper won't get much out of it.
One free perk most members miss is the birthday reward. Members with at least one purchase who add their birthday to their profile at least seven days before the birth month begins get a reward emailed that month.
Head to the "Store Credits" tab in your account and click "Redeem" on the tier you want.
You can redeem up to $300 off a $2,800 cart.
Voucher rewards cannot be stacked with other promo codes and other sale offers.
Keep in mind, there's a 30-day voucher expiration, so hold off on clicking "Redeem" until your cart is ready to check out.
Step-by-step on desktop:
Add your items to the cart and click the cart icon in the top-right corner.
On the right side of the screen, look for "Add Coupon code" under your "Cart summary."
Copy and paste your code, then click "Apply."
Head to the "Checkout" page and confirm your shipping address, delivery tier, and payment, then place the order.
Step-by-step on mobile:
Add your items and tap the cart icon.
Here, you need to scroll down the "Cart summary" section. The "Add Coupon Code" textbox is below the "Estimated Shipping" price.
Paste your code and tap "Apply." Then scroll down to confirm payment and place the order.
Only one promo code applies per order. A promotional code and a Castlery Club voucher can't be combined, so pick whichever saves more
The living room bundle (10% off add-ons when you buy a sofa plus one qualifying piece) applies automatically and can't be combined with a promo code
Codes don't work on final markdown or clearance items
Codes can't be applied to past orders, so make sure the discount is on the order before you click "Place Order."
You can write a review for your approved transactions.