Find answers to Frequently Asked Questions (FAQs)

Why did I get a "Print Limit Reached" message when the coupon never printed?
I stay on the "Sending to Printer" page and the coupon never prints, how do I choose a printer?
Why am I told my printer or my printer settings are not supported?
Why can't I see the actual coupon before I print?
I uncheck "Keep Printed documents" option but it does not remain unchecked, what do I do?
Why do my coupons print without any barcodes?
Why isn't the web page loading properly on my screen?



Why did I get a "Print Limit Reached" message when the coupon never printed?
This message appears after you have attempted to print the same coupon too many times. In most cases your coupon was actually sent to your system's default printer and is waiting in the print queue to be printed. If that printer is available, you can fulfill the print request by reconnecting the printer to your computer and restarting the print job. Unfortunately any coupons sent to the wrong printer cannot be requeued to another printer. To start sending your coupons to a different printer, the following link will instruct you on how to set a default printer in your Control Panel.

If you received a coupon link from a third-party blog, email, or post, and hit a "Print Limit Reached" error message on your first print attempt, the link in that offer was probably generated for a specific user and printed the maximum number of times allowed for that specific link. If this is the case, you will need to check the original offer on the manufacturer's website for a valid coupon link.

If you encountered a "Print Limit Reached" error message while accessing our coupon through the manufacturer's website and did not attempt any prior print requests, their coupon promotion may have just ended and the coupon may no longer be available.

Unfortunately we do not have the ability to reset print limits for individual users.

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I stay on the "Sending to Printer" page and the coupon never prints, how do I choose a printer?
If you have multiple printers or have a fax machine connected it is most likely that a default printer has not been set. To assign a default printer, follow these steps:

  1. Click the Start menu and select Control Panel
  2. Double-click the "Printers and Faxes" icon ("Devices and Printers" on Windows 7)
  3. Right-click on the printer you wish to print from and select "Set as Default Printer"
    * Be sure the default printer is not set to an offline printer, fax driver, or document writer
    ** If printing from a Brother printer, continue through steps 4-7, otherwise skip steps 5 and 6
  4. Right-click your default printer and select "Properties" ("Printer Properties" on Windows 7)
  5. Click the "Advanced" tab, then "Print Processor"
  6. Change the setting from "BRMFC" print to "WinPrint" and set default to "Raw", then click Apply
  7. On the "Advanced" tab near the bottom uncheck "Keep Printed Documents", then click OK

If your default printer was already configured properly and you are still stuck on the "Sending to Printer" page, try to print the coupon again using a different supported web browser to determine if an issue exists with your current browser or elsewhere within your system.

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Why am I told my printer or my printer settings are not supported?
This message will appear when the Coupon Printer detects that your printer is trying to save a digital copy of its print job, or when the Coupon Printer is unable to establish a connection with your printer.

If you are sure your printer is not set to save its print jobs, then check to see that your default printer is set to communicate using the proper printer port. If your printer is set up to print wirelessly through your network, you may have the incorrect communication port settings configured. Wireless and network printers must communicate through the TCP/IP port and may require a manual IP address.

To configure your printer port (wireless or network printing):

  1. Click the Start menu and select Control Panel
  2. Double-click the "Printers and Faxes" icon ("Devices and Printers" on Windows 7)
  3. Right-click your default printer and select "Properties" ("Printer Properties" on Windows 7)
  4. Click on the "Ports" tab and select "Add Port..."
  5. Select "Standard TCP/IP Port" and click "New Port"
  6. Under port type, select the option for "Manual IP Address" and click Finish

This step should allow you to clear the error and restart the pending print job from your queue or resubmit the print request from your web browser.

Note: If your printer is connected via USB, this port setting should be set to the "USB Virtual Printer Port", which it will normally do automatically.

If you've verified that your port settings are correct and you are still encountering this error message, then try to print the coupon again using a different supported web browser to determine if an issue exists with your current browser or elsewhere within your system.

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Why can't I see the actual coupon before I print?
Our secure printing platform ensures that coupons will never display on screen, but will print directly to your printer. Before printing, make sure your default printer is on, connected, and has paper and ink or toner. Coupons cannot be printed to a fax machine or to digital formats such as PDF, so make sure your default printer is set to print to paper.

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I uncheck "Keep Printed documents" option but it does not remain unchecked, what do I do?
This issue affects users of Brother (brand) printers. In order to keep the box unchecked on a Brother printer, please change the following settings:

  1. Click the Start menu and select Control Panel
  2. Double-click the "Printers and Faxes" icon ("Devices and Printers" on Windows 7)
  3. Right-click your default printer and select "Properties" ("Printer Properties" on Windows 7)
  4. Click the "Advanced" tab, then "Print Processor"
  5. Change the setting from "BRMFC" print to "WinPrint" and set default to "Raw", then click Apply
  6. On the "Advanced" tab near the bottom uncheck "Keep Printed Documents", then click OK

This modification will not affect your printer's ability to print other documents.

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Why do my coupons print without any barcodes?
You may be attempting to print the web page itself and not the coupons. Please follow the steps discussed on our How to Print Coupons tutorial.

If you have confirmed that you are not attempting to print the web page itself, then try to print the coupon again using a different supported web browser to determine if an issue exists with your current browser or elsewhere within your system.

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Why isn't the web page loading properly on my screen?
If you are trying to load our site and you get an "Access Denied", "The request is being blocked by..." or "Page cannot be displayed" error, or a blank page that says "Done" in the status bar, or you are unable to complete the download of our installer, you are probably being blocked from accessing our site by a local or network firewall setting. Please contact your network administrator about unblocking our domain so you can view and print our coupon offers.

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