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Henry Field wrote the guarantee they still honor today: "Your money's worth or your money back." If not completely satisfied, you will get new merchandise, a credit or a refund for the full purchase price--whichever you prefer. Their honor this guarantee on plants and nursery stock for as long as you garden. Seeds and merchandise are guaranteed for one year. Customer Service Phone Number: (513) 354-1495, Weekdays 8:00 a.m. to 5:00 p.m. Eastern Time.