Effective from November 3, 2014.
We recognize the importance of protecting the privacy of the personally identifiable information you provide to us in connection with your use of the websites, services, products, promotions, mobile applications, and software applications owned, managed or provided to you by us or on behalf of us (collectively, the “Sites“). We may provide some of these services, products, and promotions through the websites, mobile applications, or software applications of our clients, advertisers, service providers and other affiliates (collectively “Affiliates”).
3. What Information Do We Collect?
(a) Information You Provide
If you choose to participate in certain activities offered on the Sites (such as surveys and grocery list building and sharing, registering an account or payment card, or posting user-generated content), we may ask you to provide us with what is generally called “personally identifiable” information (such as your name, email address, postal mailing address, telephone number, payment card information). In addition, you may have the option of providing us with certain demographic information about yourself or your household (such as age, gender, household income, interests, zip code, and state).
From time to time, we may sponsor sweepstakes, contests, other promotions or surveys. Personally identifiable information may be required as a condition of participation for purposes of verifying entrants’ identities, notifying winners and fulfilling prizes. We will not use or disclose any such information beyond the particular sweepstakes, contest, or other promotion in which you are participating unless we receive your consent to do so. If we engage a third party to assist us in administering a promotion or fulfilling prizes, this information will be disclosed to that third party.
(b) Information We Collect As You Access and Use Our Services
When you use the Sites, open one of our emails, or interact with our products, promotions, and services on our Affiliates’ sites, we may use technology (including web beacons and cookies, pixel tags, unique device IDs, user IDs, and log files) to automatically collect information including:
• Coupon activity (such as requesting, printing, and saving to an account or a linked payment card);
• Application activity (such as searches performed and features accessed);
• Web browser type and other device attributes;
• The website that referred you;
• The web pages you viewed;
• Your IP address;
• The advertisements you viewed and clicked;
• The dates and times that you visited or used the Sites;
• Location information; and
• Advertising identifier associated with your mobile device.
Device Information. When you visit our Sites or download and install our coupon printing software, or one of our toolbars on your computer or other device, we may collect and store information about that device that helps us manage our products and services, deliver a more customized experience for you, and detect and prevent coupon fraud. A device identifier remains associated with your computer even after uninstalling the coupon printer software. This identifier is used primarily to prevent coupon fraud and does not collect personally identifiable information. Instructions on uninstalling the Coupons.com toolbar and our coupon printer software are available at this website: http://www.couponsinc.com/corp/source/u_uninstall.asp. Instructions on uninstalling the CouponChad toolbar is available at this website: http://www.couponchad.com/toolbar/info/index_infopage.html.
Cookies. When you visit a Site, we may store one or more cookies or other similar information (i.e., a string of alphanumeric characters or small text file that includes information regarding a coupon that you identified, data for a recipe or menu item that you selected, or other information that relates to your use of our Sites) on your device. We use both session cookies and persistent cookies. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Sites. These persistent cookies can be removed, but each web browser is a little different. Please review your browser’s Help menu to learn how to modify your cookies setup and how to manage your cookies. Our Sites may also use web beacons (also known as clear gifs or pixel tags), which are tiny graphics with a unique identifier that are placed in the code of a webpage.
Log files. As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We may use this information, alone or in combination with other information, to manage and operate our products and services, to offer you more personalized content and advertising, and for the other purposes described in Section 4 below.
Mobile Analytics. We use mobile analytics software to allow us to better understand the usage and performance of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, usage, performance data, and where the application was downloaded from. We may link the information collected by the analytics software to either an account identifier, or a device advertising identifier.
(c) Information From Other Sources
If you participate in certain programs or services on our Site or with our Affiliates, we may receive information from our Affiliates about you, including personally identifiable information, and your purchases when you shop off our Sites. We may combine information, including personally identifiable information, that we have about you with information we obtain from our trusted partners. We may use the information provided by these partners alone or in combination with our existing information to administer the program or service, to offer you more personalized content and advertising, and for the other purposes described in Section 4 below.
(d) Information You Provide About a Third Party
If you choose to use our referral service to tell someone else about our Sites, we will ask you for that person’s name and email address. We will use the information you provide to automatically send to that person an email inviting him or her to the Sites you recommended. We do not share this email with any third party. They may contact us at http://www.coupons.com/corporate/contact-us/ to request that we remove this information from our database.
(e) Information From Use Of Our Mobile Applications
In addition to other information described above, when you download or use one of our mobile applications, or access the Sites through a mobile device, we may receive information about your location and your mobile device, including your operating system, device type, and device advertising identifier. You may decline to provide location information at any time using your mobile device’s system settings. Please consult your mobile device’s instruction manual for additional information about controlling system and application settings.
Push Notifications. We may send you push notifications from time-to-time in order to provide information about content that may be of interest to you. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.
4. How We Use Your Information
We may use information that we collect from your use of the Sites, any information you provide when you register with us, and information provided to us by third parties as follows:
• Operate, maintain, deliver, and communicate with you about the coupons, advertisements, content, and promotional offerings found on and off our Sites;
• Process and record coupon requesting and redemption activity;
• Manage and store shopping lists;
• Monitor the effectiveness of marketing campaigns;
• Aggregate usage metrics (such as total number of visitors to the Sites and pages viewed, application usage and downloads, and interaction with advertisements);
• Understand usage trends and preferences;
• Improve the way the Sites work and look;
• Improve our marketing and promotional efforts;
• Provide you with a personalized experience on and off the Sites (such as recognizing your system so that you will not have to re-enter information during your current or future visit to the Sites) by using information internally, sharing information with our Affiliates, or using information from our Affiliates;
• Provide you with custom, personalized coupon promotions and advertisements on and off our Sites;
• Create new features and functionality;
• Anonymize and aggregate information for different purposes, such as website traffic flow analysis, market analysis, and to deliver relevant advertising and information, e.g., based on click stream data;
• For non-marketing or administrative purposes (such as customer service purposes);
• Combine information you provide or we obtain through use of the Sites with other information, including information obtained from third parties;
• Use the device information to provide targeted ads to you based on your use of the Sites (e.g., based on your printing and redemption activity).
5. When We Share Information
We may work with Affiliates and other companies to operate, maintain, deliver, and communicate with you about the coupons, advertisements, content, and promotional offerings found on and off our Sites, including to provide personalized coupons, advertisements and other content. In such circumstances, those companies will have access to the information needed to provide the applicable service, but they will not be permitted to use the information for any other purpose. For example, we may need to transmit personally identifiable information to a payment processor or other service provider in connection with your use of one of our services. As another example, we share a unique identifier with Affiliates and partners to enable your use of products and services obtained through our Sites.
In addition, we may share information as described below.
(a) Personally Identifiable Information
We may share personally identifiable information with our Affiliates or other third-parties with your consent or as part of a specific program or feature in which you have chosen to participate, in which case we authorize those Affiliates or third parties to use your personally identifiable information in connection with the specific program or feature. For example, we offer coupons on our Sites that require you to fill out an advertiser survey in order to receive the coupon. If you choose to participate in the survey, then we will share the information you provide with the advertiser who provided the survey. As another example, you may be given the option to register with the website of one of our Affiliates, or sign up for an Affiliate’s newsletter. If we manage the website for the Affiliate and you choose to register or sign up with that Affiliate, then we will share the information you provide with that Affiliate. In addition, we may use your personally identifiable information for the purpose of obtaining associated non-personally identifiable information from third parties, but we do not permit those third parties to use your personally identifiable information for any purpose other than providing us with associated non-personally identifiable information, including cookies.
(b) Non-Personally Identifiable Information
We may share non-personally identifiable information (such as age, gender, household income, interests, zip code, state, coupon activation and redemption data, purchase data and other automatically collected information that does not personally identify you) with our Affiliates and third parties for marketing and promotional use. An Affiliate or third party may match the non-personally identifiable information we provide with personally or non-personally identifiable information you have previously provided to that party, or other information that party has obtained. For instance, if you have signed up for an account from one of our Affiliates, such as a grocery retailer, and request that our coupon be saved to that account, we will provide the Affiliate with the coupon and other information necessary to fulfill your request. The Affiliate may then match the information with your account which may contain your personally identifiable information.
In addition, we may aggregate non-personally identifiable information and share such aggregated information with our Affiliates and third parties; we may also share such aggregated information publicly to provide information about general use of our services. We may also share such non-personally identifiable information with our Affiliates when you interact with our promotional content on their websites.
We also may share non-personally identifiable information with third-party ad servers, ad networks, and data exchanges (“Ad Partners”) so that they can tailor advertisements to your apparent interests and deliver those advertisements to you while you are either on our Sites or on Affiliate or third-party websites. For example, if you print pet food coupons, then an Ad Partner may conclude that you have a pet and display a pet care supply advertisement instead of a random advertisement. In addition, Ad Partners themselves use tracking technologies (such as cookies, pixels, and beacons) to collect information about your browsing behavior on our Sites and across different third party sites which they may match with information they have previously collected (including personally identifiable information you have provided to them). However, we do not share personally identifiable information with Ad Partners, and we do not permit Ad Partners to collect personally identifiable information about you on our Sites.
For information about how to opt out of receiving behavioral advertisements from either Coupons.com or advertising partners please visit this website: http://www.couponsinc.com/privacy-opt-out/.
We may share information about you if required to do so by law or in the good-faith belief that such action is necessary to comply with local, state, or federal laws or to respond to a court order, judicial or other governmental subpoena or warrant, or in the event of bankruptcy proceedings. We also reserve the right to share information that we believe, in good faith, is appropriate or necessary to take precautions against liability, protect us or our Affiliates from fraudulent, abusive, or unlawful uses, investigate and defend ourselves against any third-party claims or allegations, assist government enforcement agencies, protect the security or integrity of the Sites, and to protect our rights, property, or safety and those of our Affiliates and others.
In the event that we are acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.
6. Your Choices
If you registered a Coupons.com account with us, you may modify, correct, or delete your personally identifiable information and preferences at any time by logging into your Coupons.com account or by contacting us at the following website: http://www.coupons.com/corporate/contact-us/. We will respond to you within 30 days from the date you contact us. If there is personally identifiable information that you or us cannot fully delete upon your request, we would be happy to discuss with you and explore available options.
You can opt-out of weekly coupon email alerts and other emails by following the instructions included in our emails to you, or by contacting us at the following website: http://www.coupons.com/corporate/contact-us/. In addition, you can change your preferences for certain Coupons.com emails in your Coupons.com account.
California Do Not Track Disclosure: Because at this time, there is no general agreement on how companies should interpret Do Not Track signals, we do not currently respond to Do Not Track signals, whether a signal is received on a computer or on a mobile device. However, we offer you choices about how we use the information we collect through online tracking. For information about how to opt out of receiving behavioral advertisements from us please visit this website: http://www.couponsinc.com/privacy-opt-out/.
Our vendors and other third parties may track your online activities and collect information for use in providing content and advertising tailored to your interests. Using this tool, developed by the Digital Advertising Alliance, you can opt-out of “online behavioral” or “interest-based” advertising from participating companies: http://www.aboutads.info/choices.
Please note we do not control communications between you and Affiliates or other third parties. Please refer to such third party in order to determine their opt-out procedures.
7. Registration via Facebook and Other Third Party Accounts
You may be given the opportunity to register with us via third party accounts such as Facebook, Google+, and Twitter. We may collect and store the information you provide us through Facebook and other such accounts (including personally identifiable information) with any other registration information you provide us. Disabling your Facebook or other such account may not terminate your account with us.
8. Community Forum/Blogs; User Generated Content
To request removal of your personally identifiable information from our Community Forums, please contact us at this website. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
9. Our Commitment to Data Security
The Sites may use various physical, electronic, and administrative procedures to safeguard the confidentiality of your personally identifiable information. Additional security measures, such as Secure Sockets Layer (“SSL”) or other technology, will be used if you engage in financial transactions on our Sites. However, as no security measures are perfect or impenetrable, we cannot guarantee the security of any information you transmit to us.
10. Our Commitment To Children’s Privacy
Protecting the privacy of young children is especially important. For that reason, we do not knowingly collect or maintain information from persons under 13 years of age, and no part of our Sites is structured to attract anyone under 13. If you are under 13 years of age, then please do not use or access the Sites at any time or in any manner. If we learn that personally identifiable information of persons under 13 years of age has been collected on the Sites, then we will take the appropriate steps to delete this information.
11. Social Media Widgets
12. Contact Information
400 Logue Ave.
Mountain View, CA 94043
For customer service or technical questions, please submit a request using our online form at http://www.coupons.com/corporate/contact-us/
13. TRUSTe Privacy Program
Coupons.com Incorporated has received TRUSTe’s Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal.
The TRUSTe program covers only information that is collected through these Web sites, www.coupons.com, www.couponbug.com, www.couponsinc.com, www.couponsuzy.com, www.kitchme.com, www.couponsforchange.com, www.groceryiq.com, www.couponsavingsclub.com, www.couponchad.com, www.definitivedeals.com and does not cover information that may be collected through mobile applications.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.
14. Special Note to International Users
15. U.S.–EU Safe Harbor
Coupons.com Incorporated complies with the U.S. – E.U. Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries. Coupons.com Incorporated has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Coupon.com Incorporated’s certification, please visit http://www.export.gov/safeharbor/
16. Your California Privacy Rights
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the personal information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. If you are a California resident and want a copy of this information, please submit a written request to us at the address provided in Section 12 above. In your request, please specify that you want a “Your California Privacy Rights Notice.” Please allow 30 days for a response.